General ManagerDunkin' • Lower Burrell, PA, US

General Manager

Dunkin' • Lower Burrell, PA, US

30+ days ago

Job type

Full-time

Job description

HRG IS NOW HIRING RESTAURANT GENERAL MANAGERS TO JOIN OUR GROWING TEAM!

TOTAL COMPENSATION : $65K-$80K / year

WE PAY FOR YOUR NEW CAR!!!

MINIMUM 2 YEARS OF RESTAURANT GENERAL MANAGER EXPERIENCE REQUIRED.

At Heartland Restaurant Group, a franchisee of Dunkin,’ we are a team of employee first fanatics with a culture that is fun, flexible, and fulfilling. One of the largest, fastest growing, and top workplaces in the region over the past 17 years, HRG has brought the resurgence of Dunkin’ to Pittsburgh, Western Pennsylvania, Southeastern Ohio, and Northeastern WV, currently running with over 1900 Team Members in 79 locations and GROWING!

HRG General Managers enjoy the best quality of life potential in the QSR industry along with the most amazing benefits :

$65K-$80K total compensation potential
HRG Auto Incentive : We pay for your new car!
Competitive Bonus Potential
Paid Time Off
Inexpensive healthcare insurance
Employee Assistance Program
401K Match
Career advancement potential to multi-unit and beyond
Team participation in community initiatives and local sporting events

Overview :

At Heartland Restaurant Group, a proud franchisee of Dunkin', the General Manager (GM) is responsible for overseeing all aspects of restaurant operations in alignment with Dunkin’ standards, franchisee policies, and applicable laws. The GM provides strong, positive leadership to their team, ensuring exceptional guest experiences, operational excellence, and proﬁtable growth within a single restaurant location.

Key Responsibilities :

Oversee daily restaurant operations, including opening / closing procedures, cash management, inventory control, and adherence to brand standards.

Ensure outstanding customer service by fostering a welcoming, guest-focused environment.

Lead by example with professionalism, a strong work ethic, and commitment to company values.

Recruit, hire, train, and supervise team members, including Shift Leaders, Supervisors, and Crew Members.

Cultivate a positive work environment through teamwork, coaching, constructive feedback, and conﬂict resolution.

Implement training programs to elevate team performance and development.

Ensure compliance with health and safety regulations, food handling guidelines, and sanitation protocols.

Review guest feedback and implement action plans to improve satisfaction and service quality.

Develop and execute operational strategies to boost eficiency, reduce waste, and enhance productivity.

Monitor and manage food and labor costs, inventory levels, and minimize waste to maximize proﬁtability.

Engage with the local community to build relationships and explore partnership opportunities.

Stay current on industry trends, competitor activities, and customer preferences to identify growth opportunities.

Communicate restaurant priorities, goals, and performance metrics efectively to the team.

Lead new product rollouts, including staf training, marketing initiatives, and product sampling.

Complete DCP and vendor orders to ensure proper stock levels.

Ensure budgetary goals are met and ﬁnancial targets are achieved.

Collaborate with Dunkin’ and Inspire Brands Field Operations teams as needed.

Perform all duties of restaurant team members when necessary.

Other duties as assigned.

Key Competencies :

Strong analytical and business acumen.

Team-oriented mindset in a fast-paced environment.

Punctual, honest, and positive attitude.

Adaptable with a willingness to learn and embrace change.

Ability to train, develop, and provide constructive feedback.

Guest-focused with strong problem-solving and conﬂict management skills.

Effective time management and motivational leadership.

College degree preferred.

Physical Demands / Working Conditions :

Standing for extended periods.

Repetitive motions, including bending, stooping, and reaching.

Lifting and carrying packages (as needed).

Wearing a headset (if applicable).

Working in conﬁned spaces.

Requirements :

2+ years of General Manager experience in retail, restaurant, or hospitality required

Valid driver’s license and reliable transportation.

Proﬁcient in basic computer, math, and ﬁnancial management.

Fluent in spoken and written English.

Schedule & Expectations :

Open availability 7 days a week.

On-Call Requirements : General Managers are required to be on-call 24 / 7 unless they have scheduled and approved Paid Time Off (PTO). On-call duties do not apply during approved PTO.

Minimum Work Hours : A minimum of 50 hours per week is required.

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Last updated: 24 days ago • Promoted