Senior Manager, Operational Programs - Visit Optimization

Job Description

Job Description

About the Role :

At Talkiatry, we believe every clinical visit is an opportunity — for insight, connection, and better care. As the  Senior Manager of Operational Programs , you will architect how those moments happen.

Your mission : to make every clinician encounter more efficient, insightful, and impactful — for the patient, the provider, and the business.

You’ll own our  Visit Optimization  initiatives, the critical function driving operational excellence across our clinical experience. Sitting at the intersection of operations, product, and technology, this role is both strategic and hands-on — setting the direction for how we leverage our EHR as a strategic lever for financial performance, clinical quality, and operational scalability. You’ll define and execute the strategy for how we unlock its full potential.

You’ll operate with a high degree of autonomy — owning outcomes, guiding cross-functional teams, and delivering results that directly shape how Talkiatry scales care.

About Talkiatry :

Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low, and paperwork is unduly burdensome.   With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.

You will :

• Set Strategy and Drive Execution
• Develop and lead the EHR enablement strategy that aligns with Clinical Operations goals across clinical quality, financial performance, and operational scalability.
• Translate business needs into executable plans, balancing speed with precision and long-term sustainability.
• Act as the primary connector between clinicians, product, engineering, and operations to ensure alignment, adoption, and impact.
• Lead EHR Workflow Design & Transformation
• Own the end-to-end design, testing, and rollout of optimized Clinical Operations workflows that elevate care quality and reduce administrative friction.
• Partner with Product, Engineering, Informatics, and Learning & Development to ensure usability, adoption, and long-term sustainability.
• Define requirements and success metrics that guide the organization through a seamless EHR transformation.
• Harness Data and Insights for Action
• Synthesize operational, clinical, and financial data to identify opportunities that improve throughput, documentation quality, and provider efficiency.
• Develop dashboards and performance frameworks that create transparency and enable proactive decision-making.
• Translate insights into strategic recommendations that drive measurable business and clinical outcomes.
• Champion Process Innovation
• Partner with Quality, Clinical, and Operations to reimagine in-visit and post-visit workflows to optimize for both patient quality and financial metrics.
• Introduce automation and scalable solutions that improve accuracy, efficiency, and clinician satisfaction.
• Lead change management efforts that ensure adoption, engagement, and long-term cultural impact.

What Success Looks Like :

Maximize EHR potential for Clinical Operations :  Leverage our new EHR as a strategic lever to drive patient outcomes, documentation accuracy, revenue integrity and operational efficiency

Accelerated Documentation and Billing Readiness :  Visit notes are completed accurately and on time, enabling timely billing and strong cash flow.

Empowered Clinicians, Better Care :  Clinicians experience less administrative friction and more actionable insights at the point of care—improving both satisfaction and patient outcomes.

You have :

Required

5-7+ years of experience in healthcare operations, program management, or process optimization.

Proven experience leading EHR implementation or optimization (e.g., eCW, Epic, Athena, Healthie, Canvas).

Deep understanding of workflow design, data-driven decision-making, and organizational change management.

Skilled in stakeholder alignment and communication across clinical, operational, and technical teams.

Proficiency in SQL, Excel, and data visualization tools to uncover insights and track program success.

A self-starter who thrives in ambiguity, balancing strategy with flawless execution.

Preferred

Experience working in a high-growth startup environment or consulting.

Background in behavioral health or multi-specialty outpatient care.

Familiarity with revenue cycle management (RCM), clinical documentation standards, and / or quality metrics.

Why Talkiatry :

Top-notch team :  we're a diverse, experienced group motivated to make a difference in mental health care

Collaborative environment : be part of building something from the ground up at a fast-paced startup

Excellent benefits : medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!

Grow your career with us : hone your skills and build new ones with our Learning team as Talkiatry expands

It all comes back to care :  we’re a mental health company, and we put our team’s well-being first

Compensation range for this position is $120,000 to $150,000, and up to a 10% performance bonus, depending on experience; actual compensation will be dependent upon the specific role, location, as well as the individual’s qualifications, experience, skills and certifications.

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following :  EVerify Participation & IER Right to Work.

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.