IT Helpdesk Support Specialist

Overview : MTSI is seeking an experienced and highly capable IT Helpdesk Support Specialist to provide advanced end-user and system-level support to our AFRL customer at Wright-Patterson AFB. This position focuses on supporting and maintaining a complex IT environment that spans Windows and Linux systems, with integrated networking components and security considerations. This is a hands-on role that requires strong troubleshooting skills, excellent customer service, and the ability to handle a broad range of technical issues, from desktop support to basic infrastructure and networking functions. This position is ideal for a motivated IT professional with experience in Linux (RHEL-based systems), Windows Server / Desktop, and fundamental networking concepts, who enjoys solving technical problems in a mission-driven, fast-paced environment.

Key Responsibilities :

• Provide Tier 2 / Tier 3 support for Linux and Windows desktop and server systems.
• Troubleshoot and resolve hardware, software, OS, and network issues across multiple environments and security domains.
• Support system patching, configuration management, system monitoring, and log review for both Linux and Windows systems.
• Assist in user management and access control, including permissions, security groups, and authentication services (e.g., Active Directory, IDM).
• Respond to helpdesk tickets, track and resolve incidents efficiently, and escalate when appropriate.
• Assist with routine security checks, vulnerability remediation, and documentation of processes.
• Provide support for networking issues involving DNS, DHCP, and IP configuration (basic troubleshooting).
• Collaborate with cross-functional teams to ensure continuity and efficiency in IT operations.
• Assist in developing helpdesk workflows and processes to provide outstanding user support and efficient cross-team operations.
• Document troubleshooting steps, system configurations, and standard operating procedures (SOPs).
• Assist in monitoring and generating reports for maintenance and Cyber RMF continuous monitoring from tools such as Elastic, SolarWinds, Ansible, and BigFix (training provided).

Minimum Qualifications :

Desired Qualifications :

Interesting Work :

Our co-workers support some of the most important and critical programs to our national defense and security.

Values :

Our first core value is that employees come first. We challenge our co-workers to provide the highest level of support and service, and reward them with some of the best benefits in the industry.

100% Employee Owned :

We have a stake in each other's success, and the success of our customers. It's also nice to know what's going on across the company; we have company wide town-hall meetings three times a year.

Great Benefits - Most Full-Time Staff Are Eligible for :

Track Record of Success :

We have grown every year since our founding in 1993.

Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity and Mission Assurance

MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide.

For more information about MTSI, please visit www.mtsi-va.com

MTSI embraces nine core values including our first core value of Employees come first. Consistent with our Core Values, we are committed to Equal Opportunity, making decisions without regard to race, color, religion, sex, national origin, age, military / veteran status, disability, or any other characteristics protected by applicable law. MTSI is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants and employees with physical and / or mental disabilities.