IT Help Desk Technician

UMC

Location : Lynnwood, WA

Starting Salary Range : $26 - $29 / hour; depending on experience

Location : Lynnwood, WA

Classification : Non-Exempt

Must be eligible to work in the U.S. - Sponsorship not available

Position Overview

Provide first level of support for computer users, ensure information is current, and provide installation, troubleshooting and training services as needed.

Key Responsibilities

• Install hardware and components such as monitors, keyboards, printers, and disk drives.
• Computer hardware & software troubleshooting
• Computer upgrades such as hard drives & ram.
• System Imaging, load appropriate software packages (i.e., operating systems, networking components and office applications).
• Setup user accounts in Active Directory and Office 365
• Setup cell phones and desk phones
• License software packages to ensure compliance, asset tracking, and monitor inventory.
• Assist in the customization and adaptation of existing programs to meet user's requirements.
• Provide one-on-one computer / telephone support to employees in-house and on job sites.
• Connect users to networks and provide initial training in applications.
• Communicates project status, updates, and completion information to managers and / or users. Tracks support requests using help desk ticketing software.
• Create technical and end user documentation.
• Regular attendance and promptness are considered part of each employee's essential job functions.

Secondary Responsibilities

Required Skills and Abilities

Supervisory Responsibility

Preferred Education and Experience

Required Licensing and Other Certifications

Affirmative Action

UMC is committed to a culture of inclusion and connectedness. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents who we are as a company and what we believe in. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.

EEO Policy

UMC's policy on equal employment opportunity prohibits discrimination based on race, color, sex, national origin, citizenship or immigration status, religion, presence of physical, sensory or mental disability, genetic information, age, sexual orientation, gender identity, marital status, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault or stalking, or any other status or characteristic protected by federal, state, or local law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against any employee who files a complaint regarding possible violations of this policy is not tolerated. UMC is also committed to taking affirmative steps to promote the employment of minorities, women, persons with disabilities, and covered veterans. Affi...

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