Customer Service Representative

Customer Service Representative

Position Summary : The Customer Service Representative is responsible for estimating items and order entry. Interacts with customers, acts as a liaison between customers, production, design, and sales. Process all customer-related information and records in the system. Essential Duties and Responsibilities

• Communicates with customers, estimating items for pricing and order entry.
• Communicates with customers via telephone, faxes and e-mail concerning orders, returns, shipments and products.
• Acts as a central point of contact for the coordination of all internal and external customer requirements and expectations.
• Processes customer orders, shipments, and expedites delivery of products.
• Interacts with production and other business units regarding design, delivery, accounts receivable and service matters.
• Investigates and provides timely responses and resolutions to customer complaints.
• Maintains and manages inventory programs using Harry Rohde Management System (HRMS).
• Supports Customer Service Manager functions when the Customer Service Manager is absent.
• Conforms with and abides by all regulations, policies, work procedures, and instructions.
• Special projects assigned by the General Manager or Customer Service Manager.

Work Environment / Physical Demands :

Qualifications : Education & Experience :

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.