Head of Customer Success
Hike MedicalBoston, MA, United States3 days ago
Job type
- Full-time
Job descriptionEnergized by large-scale enterprises and complex, multi-stakeholder engagements Extremely sociable and loves being in the middle of customer conversations Highly organized (ideally the most organized person on their current team) and thrives when there’s a lot at stake 6–10+ years in Customer Success, Account Management, or client-facing consulting Healthcare, employer benefits, MSK, occupational health, or med-device experience Experience working with large enterprises and complex programs (e.g., Fortune 100 employers, major health systems, large manufacturers) Proven ability to concurrently manage many high-profile accounts in a high-pressure environment Track record of driving adoption, renewals, and expansion in an existing book of business Exceptionally strong relationship-building and communication skills, from operators to C‑suite Extremely sociable and comfortable leading customer meetings, workshops, and QBRs Experience partnering with Sales, Operations, Product, and Support On-site in Boston, five days a week Background in digital health benefits or tech-enabled physical products Experience in venture-backed or high-growth early / growth-stage companies Exposure to building or scaling CS processes and tooling (e.g., HubSpot) Experience with complex implementations or rollouts across distributed workforces Customer Ownership : Act as the primary point of contact for our key customers to help build deep, trust-based relationships and ensure the success of the partnerships. Manage multiple complex engagements at once with tight project plans, clear communication, and zero dropped balls. Onboarding & Launch : Lead end-to-end onboarding and rollout plans, coordinating with internal teams to ensure smooth deployment and strong early adoption. Adoption, Outcomes & Renewal : Track and report on statuses of customer relationships and and proactively drive renewal and expansion opportunities. Communicate Customer Sentiment Internally : Synthesize and share customer feedback with management team, Product, Operations, and Commercial teams to shape roadmap and focus on continuously improving the experience. Systems & Scale : Help build best-in-class playbooks, processes, and reporting that allow Customer Success at Hike to effectively scale with the business. Escalation Leadership : Own high-pressure escalations, coordinate cross-functional response, and turn issues into long-term improvements. Competitive cash compensation + equity Full medical, dental, and vision coverage $15K relocation bonus if needed The opportunity to build Customer Success from the ground up at a category-defining company Daily collaboration with the founding team and senior leadership Free custom insoles (of course…)
About Hike Medical
Hike Medical is reinventing musculoskeletal care, starting with feet. Our proprietary AI-vision platform turns a 30 second web-based (no sensors) foot scan into precision engineered, 3D-printed insoles that prevent pain before it starts. We're already protecting on-their-feet workforces at Fortune 50 leaders, major health systems, and middle America manufacturers.
Fresh off a stealthy round with top tier VCs, we run a fast, no BS, execution-first culture out of Boston’s Seaport as we sprint toward $100M ARR and standing with 10M Americans as they step into their shoes daily.
- First and only PDAC-approved 3D printed custom insole in the world 🌎
- 3 proprietary AI models that power the experience
- Two products : one for employers & health plans, one for clinics — creating a virtuous cycle of clinician-labeled data
- Expanded care access to 100,000+ Americans to date
- 10x’d revenue from 2023 to 2024 and on track to do the same in 2025; profitable month-over-month
The Opportunity
You’ll be Hike’s first Customer Success Leader and first full-time hire fully dedicated to owning the post-sale customer lifecycle. You’ll lead our largest and most complex relationships across employers, healthcare institutions, and major ecosystem partners, making sure they launch successfully, see real outcomes, and grow with us.
This role is an opportunity to manage a high-profile portfolio of our most important customers at any time, act as their go-to partner, and build the systems and rhythms that define Customer Success at Hike. This role is perfect for someone who is :
You’ll work closely with the leadership team, Sales, Operations, Product, and be a core driver of revenue retention and expansion.
What We’re Looking For
These are not hard-and-fast requirements, we care more about crisp execution and ownership than checking every box.
Highly organized with a strong system for keeping projects, stakeholders, and actions on track
Nice-to-Haves
Primary Responsibilities
What You’ll Get
#J-18808-Ljbffr
Create a job alert for this search
Head Of Customer • Boston, MA, United States
Related jobs
Revolutionary cybersecurity startup.Information Technology and Services.The Company is seeking a Head of Sales and Revenue to join its dynamic team.
The successful candidate will be at the forefront...Show moreLast updated: 30+ days ago
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives.
To create a better experience for their customers and employees.Softw...Show moreLast updated: 6 days ago
Agency Cybersecurity is fast growing ventured back startup that provides best-in-class cybersecurity and compliance.Our software and services simplify complex compliance frameworks including SOC2, ...Show moreLast updated: 3 days ago
Customer Success Team empowers countries, businesses, and individuals to prepare for and manage weather-related challenges that affect their operations, safety, and bottom line.We're looking for an...Show moreLast updated: 30+ days ago
Senior Customer Success Manager.Reprise is changing the way every company sells software.We provide an AI‑powered demo platform that enables sales and marketing teams to showcase software features ...Show moreLast updated: 6 days ago
Customer Success Manager, Enterprise.At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.Our unique data and...Show moreLast updated: 30+ days ago
As a Territory Service Manager in our organization, your primary role is to oversee the operational aspects of client accounts.
You will work closely with internal teams to ensure that service level...Show moreLast updated: 8 days ago Well-established media company specializing in cryptocurrency.The Company is a leading force in the cryptocurrency news media space, with a global reach and a strong reputation for engaging, compre...Show moreLast updated: 30+ days ago 
Head of Customer Identity and Authentication.Location : This role will require a hybrid work schedule 4 days on-site, 1 remote in Johnston RI, Westwood MA OR Boston, MA.
Department : Digital Identity ...Show moreLast updated: 3 days ago
We are seeking a passionate and experienced Senior Manager to lead our Mid-Market Customer Success team, driving growth and long-term value for our customers.
Senior Manager, Mid-Market Customer Suc...Show moreLast updated: 2 days ago
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada.
We provide exceptional customized service with an emp...Show moreLast updated: 3 days ago
Boston, Massachusetts, United States, Boulder, Colorado, United States, Chicago, Illinois, United States, Richmond, Virginia, United States.
Join the Market Leader in Electric Power Data and Analyti...Show moreLast updated: 3 days ago
We’re looking for our next Channel Champion to join the team as the VP of Customer Success!.Channelscaler is transforming how companies scale through their partners.
Our AI‑powered platform automate...Show moreLast updated: 2 days ago
Each year, 140M children are born.Birth defects affect 1 in 33 births in developed countries, and in 50% of cases, they are not detected during prenatal examinations.
Prenatal medicine is particular...Show moreLast updated: 11 hours ago
The Business Development Lead is a key architect of MassMutual’s Worksite value proposition and central to delivering on the enterprise priority to extend and deepen distribution channels while dri...Show moreLast updated: 30+ days ago
We have an exciting permanent opportunity for a.The primary goal of this role is to deliver an exceptional end-user experience and establish industry-leading standards for time to acceptance.You wi...Show moreLast updated: 16 days ago
Head of Quality Customer Reporting and Data Analytics.Everseen : A leader in vision AI solutions for the worlds leading retailers.
As Head of Quality Customer Reporting and Data Analytics, your pri...Show moreLast updated: 17 days ago We are looking for an experienced.Senior Customer Success Manager (Senior CSM).The Senior CSM is a strategic advisor and advocate for a portfolio of Foley’s largest mid-market customers.This role i...Show moreLast updated: 2 days ago
- Promoted
Head of Sales & Revenue
ConfidentialBoston, MA, United StatesFull-time
- Promoted
Senior Manager - Customer Success (Technical Team)
FreshworksBoston, MA, United StatesFull-time
- Promoted
Senior Customer Success Manager
AchilleionBoston, MA, United StatesFull-time
- Promoted
Enterprise Customer Success Manager
Tomorrow.ioBoston, MA, United StatesFull-time
- Promoted
Senior Customer Success Manager
RepriseBoston, MA, United StatesFull-time
- Promoted
Customer Success Manager, Enterprise
SimilarwebBurlington, MA, USFull-time
- Promoted
Customer Success Manager
Massachusetts StaffingBoston, MA, USFull-time
- Promoted
Head of Sales
ConfidentialBoston, MA, United StatesFull-time
- Promoted
Head of Customer Identity and Authentication
CitizensBoston, MA, United StatesFull-time
Senior Manager, Customer Success
FoleyBoston, MA, USRemote
Full-time
Quick Apply
- Promoted
Solutions Success Manager
Granite TelecommunicationsQuincy, MA, United StatesFull-time
- Promoted
Customer Success Manager, Senior Level
Yes EnergyBoston, MA, United StatesFull-time
- Promoted
VP of Customer Success
Channel MechanicsBoston, MA, United StatesFull-time
- Promoted
- New!
Customer Success Manager
SonioBoston, MA, USFull-time
- Promoted
Head of Worksite Business Development
MassMutualBoston, MA, United StatesFull-time
- Promoted
Customer Success Manager
Oxford InstrumentsConcord, MA, United StatesPermanent
Head of Quality – Customer Reporting and Data Analytics
EverseenBoston, Massachusetts, United States, 02108Full-time
Senior Customer Success Manager
FoleyBoston, MA, USRemote
Full-time
Quick Apply