Desktop Support

Role : Desktop Support

Location : Trenton, NJ

Duration : Long-Term contract

Onsite

Description :

Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associate's degree in a related area.

Responsibilities :

imaging, configuration and deployment of new devices. Data migration from the existing to the new device, as well as updating of Treasury systems for device tracking and inventory. Systems used are SCCM and Provance.

Provide excellent customer service as defined in the client service level agreement and demonstrated collaborative relationships within Information Services.

• Deliver a high level of customer service and professional interaction with internal customers, management, and administration.

Required / Desired Skills

Skill Required / Desired Amount of Experience Experience providing Customer Service to internal customers, management, and administration.Required5YearsExperience providing Desktop support functions including visiting the end user area to research and resolve hardware / software / connectivity issues.Required5YearsExperience providing desktop support for a variety of business and software development applications.Required5YearsEperience providing desktop support to end-users and suggesting alternative solutions for hardware requirements.Required5YearsExperience Installing, configuring and troubleshooting computer hardware, operating systems, network configurations and softwareRequired5YearsExperience Performing Backup / Recovery, and troubleshooting network connectivity issues.Required5YearsExperience troubleshooting / supporting Windows 10 desktops / laptops / tabletsRequired5YearsExperience with SCCM to image computersRequired5YearsExperience troubleshooting / supporting Windows 11 desktops / laptops / tabletsRequired5YearsExperience with Support and configuration of Andriod mobile phones.Required5Years