Contact Center AdministratorHolman Enterprises, Inc. • USA, New Jersey, Mount Laurel
Contact Center Administrator
Holman Enterprises, Inc. • USA, New Jersey, Mount Laurel
2 days ago
Job type
- Full-time
Job descriptionAll applicants welcome to apply Customer service experience or Bachelor’s degree preferred Ability to communicate effectively, both verbally and in writing, with all levels of employees and customers Must demonstrate advanced organizational skills with strong attention to detail Ability to multi-task efficiently and possess time management and follow-up skills Ability to work independently with customers Working knowledge of Microsoft Office (Word, Excel and Outlook) Must be willing to work flexible hours to fulfill client requirements
Holman is currently hiring a Contact Center Administrator in their Client Relations department. This position offers a great opportunity to start your career with Holman.
Primary Responsibilities :
- Interacts heavily with clients (Drivers, Location Contacts) via phone and email
- Receives inquiries from customers and coordinates responses from other Holman departments, Dedicated Client Administrators and Account Executives
- Investigate and provide closed loop resolution to customer problems, logs all inquiries in FleetTrak (internal communications system)
- Appropriately utilizes FleetTrak to drive resolution for customers and effectively manages FleetTrak Escalations
- Is responsible for driver satisfaction and creating Raving Fans by proactively providing information, asking key questions and confirming the driver’s understanding of the resolution
- Provide regular status updates to clients on open items
- Process fleet database changes, duplicate material requests, and activation / deactivation of fuel card PINs per client parameters
- Assists with the processing of bulk mailings and with special projects
Knowledge and Skills
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Administrator • USA, New Jersey, Mount Laurel