Manager, Product Development - Dispute Lifecycle

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Development - Dispute Lifecycle

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Security Solutions team is responsible for leading the design and development of new solutions to enable a broad range of real-time, data-driven innovative products and services to address evolving risk and security needs for all Mastercard’s various customer segments. As part of this organization, the Dispute Lifecycle Product Development Team leads the development and creation of innovative solutions focused on enhancing the purchase journey, reducing disputes and protecting against fraud.

• Have you ever brought a platform to market on a global scale?
• Are you motivated to be a part of protecting against fraud and reducing disputes while enhancing the purchase journey?
• Do you enjoy working with dynamic, cross-functional teams in a fast-paced, high-visibility role?
• Support the Dispute Lifecycle Product Development team in the creation and development of innovative new products, services, and programs to support value added services and dispute resolution.
• Collaborate with other product areas (e.g. Commercial Product, Send, Product Management, Payment Networks, DRM, etc.) to deliver business requirements and ensure solutions development is aligned with business objectives.
• Lead and document the creation and business direction for the Mastercard Dispute Lifecycle program, working in partnership with engineering to design, develop, and deliver, through the agile process, core features for continued support, and growth in the emerging authentication industry.
• Participate in special projects and strategic initiatives with cross-functional stakeholders.

The Role

All About You

Pay Ranges

O'Fallon, Missouri : $119,000 - $190,000 USD

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include : insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.