Exception Role

Job Description

Job Description

We are looking for an experienced Office Manager to join our team in Williamsville, New York. In this long-term contract role, you will manage complex transactions and provide precise support for inquiries and requests. You will play a key role in ensuring data accuracy, optimizing business processes, and delivering exceptional service to internal and external stakeholders.

Responsibilities :

• Process and resolve unique or complex transactions outside of the platform with efficiency and precision.
• Address and respond to platform inquiries while adhering to service level agreements (SLAs).
• Collaborate with Account Managers and Business Owners to identify opportunities and convert them into actionable outcomes.
• Maintain data integrity and generate quality reports to support data-driven decision-making.
• Analyze business trends and provide meaningful insights to enhance platform adoption and usage.
• Perform order entry and transactional functions to support team requests.
• Optimize business workflows to improve operational efficiency.
• Ensure accurate verification and completion of transactional requests.
• Provide general support to the team, including assistance with customer care and communication.
• Resolve issues promptly while maintaining professionalism and tact.
• Two-year college degree or equivalent experience, or a minimum of 3 years of relevant experience in a functional area.
• High School Diploma or equivalent with at least 5 years of functional experience, preferably at a senior level.
• Strong understanding of customer service principles and effective communication techniques.
• Proficiency in Microsoft Excel, Outlook, and other Microsoft technologies.
• Demonstrated ability to analyze data and provide actionable insights.
• Excellent organizational skills and ability to prioritize tasks in a fast-paced environment.
• Collaborative mindset and ability to work effectively in a team setting.
• Familiarity with generating reports and metrics to ensure data quality and integrity.