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MANAGER, COLLECTIONS

MANAGER, COLLECTIONS

TBC CorporationPalm Beach Gardens, FL, US
1 day ago
Job type
  • Full-time
Job description

Manager, Collections

The Collections Manager for TBC Corporate Services will be responsible for developing collection strategies, managing staff, and maintaining policy compliance for the company.

Job Responsibilities :

  • Develop and standardize written policy documentation related to collections.
  • Set payment collection goals and targets for the department.
  • Create and implement a strategy to improve the collection of outstanding customer balances.
  • Recruit, hire, train and evaluate staff members within the collections department to ensure enough staff members are available to handle the workload.
  • Develop and prepare reports for management, metrics, staff portfolios while delivering concise and complete reporting.
  • Work with management to create strategies and objectives to support the functional infrastructure.
  • Initiate process improvement and quality reviews to simplify and improve productivity by collaborating with Sales and IT.
  • Ensure department processes are aligned between the US and Mexico

Additional Job Responsibilities :

  • Negotiate documentation and payment terms with customers to ensure transactions are properly secured.
  • Resolve collection issues with customers with difficult or highly sensitive problems.
  • Maintaining month-end reporting requirements.
  • Upholding policy compliance / JSOX.
  • Manage a staff of up to 4 full-time associates and outsourced partner in the collections department.
  • Mentor and develop staff for career development.
  • Support TBC Code of Business Conduct
  • Other duties as assigned.

    • Qualifications :

  • Education : Bachelor's Degree in Accounting, Finance, or related field.
  • A minimum of 5 years' management experience in Collections
  • Strong computer skills Word, Excel, PowerPoint
  • SAP experience is preferred
  • Vast understanding of credit reporting agencies (D&B / Equifax)
  • Excellent verbal and written communication skills
  • Ability to manage relationships both internally and externally
  • Strong problem solving and customer service skills
  • Fast paced environment
  • Bilingual Spanish / English is required

    • Benefits :

  • Market competitive compensation
  • 401(k) and Roth with company match. Immediate 100% vesting
  • Comprehensive benefits including medical, dental and vision
  • Company paid short term disability and employer subsidized long term disability
  • Company paid life insurance
  • Discounted tire purchasing
  • Tuition reimbursement
  • Employee assistance program
  • Generous paid vacation and paid time off
  • Customizable voluntary benefits
  • and More!!!

    • Mission Critical Competencies :

  • Strategic Mindset : seeing ahead to future possibilities and translating them into breakthrough strategies.
  • Action Oriented : Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Cultivates Innovation : Creating new and better ways for the organization to be successful.
  • Collaborates : Building partnerships and working collaboratively with others to meet shared objectives
  • Customer Focus : Building strong customer relationships and delivering customer-centric solutions.
  • Develops Talent : Developing people to meet both their career goals and the organization's goals.
  • Ensures Accountability : Holding self and others accountable to meet commitments.
  • Drives Engagement : Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
  • Communicates Effectively : Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Instills Trust : Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Change Management : effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open minded. Proven ability to build cross-functional commitment, lead, simplify and scale complex dynamic organizations through transformational change.

    • Nearest Major Market : Palm Beach Nearest Secondary Market : Miami Job Segment : Accounts Receivable, Collections, Franchise, Finance, Automotive, Bilingual, Retail

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    Collection Manager • Palm Beach Gardens, FL, US