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Technical Support Evaluation Specialists

Technical Support Evaluation Specialists

SepalSeattle, WA, United States
2 days ago
Job type
  • Full-time
Job description

Join Sepal AI in a vital research project aimed at enhancing AI models through real-world task simulations! We are looking for skilled support professionals to help us craft realistic test cases that mirror the daily problem-solving activities of IT and technical support roles. Your expertise will be instrumental in creating a robust AI evaluation dataset that reflects real workplace challenges.

In this role, you will :

  • Share your professional insights
  • Draft support queries and resolve workflows
  • Review AI model performance

This project focuses on ensuring model safety and alignment using grounded examples.

Project Scope :

  • Starts with a paid trial (2-4 days) to ensure alignment on quality and expectations
  • Requires an estimated 40-100 total hours of work through December 29th
  • Offers flexible hours - work on your own schedule while meeting project deadlines
  • Is entirely remote, allowing you to work from anywhere

    • Must-Have Qualifications :

  • 4+ years of full-time experience in a technical support or help desk role
  • Fluency in English
  • U.S. residency
  • Access to a reliable laptop or desktop computer with internet connectivity
  • Comfortable using messaging, video calls, and file uploads
  • Able to follow detailed instructions and work independently

    • Compensation & Logistics :

  • $38-$87 per hour based on experience and fit
  • Bonus compensation for task completion and quality contributions
  • Bi-weekly payments via tracked hours
  • Ability to work remotely and asynchronously, anytime, from anywhere
  • Current employment in the field is not required
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    Technical Support Specialist • Seattle, WA, United States

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