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Senior Vendor Partner Manager
Senior Vendor Partner ManagerIntuit • San Diego, CA, US
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Senior Vendor Partner Manager

Senior Vendor Partner Manager

Intuit • San Diego, CA, US
1 day ago
Job type
  • Full-time
Job description

Senior-Level Individual Contributor In Vendor Partner Management

We are a high-impact, fast-moving Customer Success organization on a transformational journey. With bold goals and a deep obsession for both customer and expert experiences, we operate at velocity and with purpose to deliver measurable impact at scale. We're looking for a bold, strategic, and hands-on leader to join our passionate team and help us drive large-scale change across both internal operations and external partner ecosystems.

As a Senior-Level Individual Contributor in Vendor Partner Management, you will lead multi-million-dollar customer success partnerships and deliver complex strategic initiatives that enhance service delivery, operational efficiency, and customer satisfaction. You will be a critical bridge between internal teams and external partners, ensuring we deliver excellence and innovation across every touchpoint.

Partner Management & Service Delivery

  • Lead multiple high-value external partner relationships, driving performance improvement, operational consistency, and strategic alignment.
  • Build trusted, win-win relationships with senior leaders across partner organizations to co-develop goals and long-term success plans.
  • Act as the voice of the partner internally, resolving escalations and clearing roadblocks that impede performance or customer experience.

Strategic Programs & Transformation

  • Own and drive large-scale, cross-functional initiatives that impact customer support delivery, expert enablement, and operational scalability.
  • Collaborate with internal stakeholders across Product, Operations, Finance, and Technology to co-design and execute strategic programs.
  • Take full ownership of execution details, including program setup, milestone tracking, meeting orchestration, and risk management.
  • Data-Driven Insight & Impact

  • Leverage quantitative and qualitative data to assess performance, identify improvement opportunities, and build actionable strategies.
  • Build dashboards and executive-level insights to communicate progress, value, and impact of initiatives and partnerships.
  • Change Leadership & Innovation

  • Champion innovation by introducing novel ideas and helping others adapt to evolving priorities and solutions.
  • Actively contribute to a culture of continuous improvement, bold thinking, and operational excellence.
  • Qualifications :

  • 6+ years of leadership experience in Vendor Partner Management, Customer Experience, Business Operations, Program Management, or Strategic Partnerships.
  • Proven track record managing BPO / vendor partnerships, with a focus on performance management and relationship development across senior stakeholders.
  • Bachelor's degree required.
  • Strong business acumen and customer-centric mindset, with the ability to balance high-level strategy and hands-on execution.
  • Demonstrated experience as a self-starter that can quickly and independently assess business requirements and become a trusted leader and subject matter expert.
  • Analytical skills and comfort with data; able to drive insights, make decisions, and communicate findings effectively.
  • Experience leading complex, multi-stakeholder initiatives across functions with measurable business impact.
  • Demonstrated resilience, initiative, and ability to adapt in fast-paced, evolving environments.
  • Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards, and benefits, in accordance with our applicable plans and programs.

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    Vendor Manager • San Diego, CA, US

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