LEASING CONSULTANT I

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Overview

Gates Hudson, a full-service property management company, is seeking a Leasing Consultant to join a residential property in our portfolio. If you are energetic, detail oriented, and customer service focused, please submit your resume for review.

Responsibilities

• Welcome and tour prospects, qualify, determine wants and needs, professionally present community and specific apartments / condominiums while providing features and benefits.
• Proactively manage leads, document tours and complete all leasing paperwork.
• Ensure the entire tour route to all common areas, outdoor recreational facilities, landscaping, laundry room, parking areas, etc. are in perfect condition.
• Walk rent readies and check on the status of the vacant units to ensure there is a suitable number of rent-ready units and partially accessorized mini model units.
• Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing property and for improving resident satisfaction.
• Answer incoming phone calls and handle accordingly whether it is a prospect call or a resident call.
• Maintain a positive customer service attitude and promote goodwill among prospects, residents, coworkers and contractors.
• Address resident concerns and requests on a timely basis to ensure resident satisfaction with management.
• Receive telephone calls and in-person visits. Answer questions for residents about community, repairs, rent, rules, etc.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
• Review all notices to vacate to determine the cause of the move-out. Make sure every attempt is made to save a potential move-out.
• Conduct periodic inspections with residents upon move-in / move-out.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
• Consistently implement policies of the community.
• Maintain a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet.
• Note that the majority of prospects conduct their housing searches on weekends; as such, working weekends is expected.

Qualifications

Seniority level

Employment type

Job function

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