Supervisor-Millwork Whse/Millwork Dispatcher

Position Summary Manage all aspects of the Waverly millwork deliveries, express deliveries, drive-thru operations, warehouse operations.
Position Essential Duties and Responsibilities Understanding of FMCSA rules/guidelines, ELD and DOT regulations as relates to dispatch and driver/load selection.
Assist with activities related to dispatching, routing or tracking transportation vehicles.
Sets up and administers daily dispatch operations.
Dispatches drivers for pick-ups and deliveries.
Tracking drivers and equipment to facilitate the timely delivery of lumber products to final destinations.
Provides prompt notification to Chief Dispatch as fleet issues arise.
Reconciles delivery/credit documents and keys data.
Administers, trains, and troubleshoot DOT drivers on ELD use and compliance.
Advise drivers and help manage their time using ELD to continually improve daily and weekly performance.
Answers driver, staff and customer calls; sends and responds to emails related to pick-ups/deliveries.
Ensures internal and external customer satisfaction in all areas of the delivery service.
Works closely with other dispatch staff, production and sales team members to develop, maintain and improve efficiency & productivity to meet customers expectations.
Coordinates efforts with Fleet supervisor/Chief dispatch to repair and maintain vehicles.
Assists with vehicle/equipment incidents and/or failures; Takes appropriate and effective course of action.
Promote safe work environment by conducting safety audits, attend company safety meetings, or meeting with individual staff members.
Perform other duties and responsibilities as required and assigned.
Act as a backup lumber & manufacturing dispatcher when needed.
Supervise all receiving, credit purchase orders and put-aways in the drive-thru, and millwork warehouse.
Supervise, develop & train retail sales associates, drive-thru associates, millwork warehouse associates, and express/millwork delivery associates.
Responsible to manage & protect drive-thru and millwork inventories.
Investigate and correct inventory issues.
Conduct inventory cycles counts as needed.
Responsible to audit and correct all unsafe work activities.
Supervise all credit return activities for the millwork warehouse.
Manage the maintenance of all delivery and warehouse equipment.
Recommend inventory items that should be discontinued and items that should be brought into stock.
Education/Experience High School Diploma, GED or equivalent experience required.
Minimum of 1-year in transportation & logistics, dispatch experience.
Nebraska and surrounding state regulations regarding height and weight maximums preferred.
Forklift experience, Electronic Logging Devices (ELD) experience a plus Other Requirements DOT certification and valid, unrestricted license preferred Must pass pre-employment drug screen and physical Work morning/evening hours during the week, required weekends Maintenance of regular attendance Ensures dispatch software programs are updated as needed.
Knowledge, Skills and Abilities Knowledge of and familiar with DOT regulationsStrong organizational and Time management.
Detailed oriented.Verbal & Written Communication skills and map/GPS reading abilitiesAbility to comply to daily changes to deliveries/schedules with a positive attitude Excellent customer service and interpersonal skills Superior problem- solving abilities along with a can- do attitude Ability to work as an individual and as a team to meet delivery goals Willing to obtain other training if deemed necessary in performance of responsibilities and continuing education Working Conditions and Physical Requirements Normal office conditions apply and may be performed within a warehouse or production environment.
Employee must have clear, close vision for reading and computer work.
Must be able to sit, stand, walk, balance, stoop, grasp, talk, hear and operate computer keyboard.
Job may require reaching at or above shoulder level and below waist.
Will occasionally lift/push/pull up to 80 pounds.
Working conditions are subject to temperature variations, hazardous chemicals, mechanical parts, increased noise levels and dust.