Mortgage Servicing Lead (Max $39 / hr W2)

Company Description

Finance

Job Description

Local to Tempe, AZ OR Dallas, TX - 3 days in office, 2 home

Primary Responsibilities :

• Provide timely support for inquiries and escalations, ensuring resolution within defined SLAs.
• Collaborate with internal teams and senior management to coordinate responses and follow-ups.
• Monitor internal reporting tools to identify and manage new inquiries and escalations.
• Conduct detailed reviews of mortgage loans, particularly those in early to late-stage delinquency.
• Partner with external vendor to track and respond to escalations efficiently.
• Develop and maintain reporting dashboards to monitor inquiry volumes, response times, aging, and trends.
• Assess reported issues for potential client impact and facilitate appropriate internal and external communications.
• Offer backup support to other members of the Servicing Oversight team as needed.
• Contribute to ad hoc projects and assist management with servicing oversight initiatives.
• Perform additional duties as assigned by management.

Preferred Experience :

Skills Required :

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.