Remote Customer Success Manager

Job Description

Job Description

Job Summary :

We are seeking a proactive and customer-focused Remote Customer Success Manager to build strong relationships with our clients, ensure their success with our products / services, and drive long-term customer satisfaction and retention. The ideal candidate is passionate about customer experience, highly organized, and equipped with excellent communication skills.

Key Responsibilities :

• Onboard new clients and guide them through the implementation process.
• Serve as the primary point of contact for assigned accounts, providing ongoing support and consultation.
• Understand clients’ business needs and objectives to recommend tailored solutions.
• Proactively engage with clients to ensure adoption, satisfaction, and retention.
• Monitor customer health metrics and identify opportunities for upselling or renewal.
• Collaborate with sales, product, and support teams to resolve issues and improve customer experience.
• Conduct regular check-ins, reviews, and training sessions to maximize customer success.
• Gather customer feedback and advocate for customer needs within the company.

Qualifications :

Preferred Skills :

What We Offer :