Mgr Quality & Process Improvement

Sets strategies for transforming business processes and operational tools to achieve global excellence.

Essential Functions

• Planning, organizing, directing, and controlling the performance of worldwide strategic business projects for senior and executive management
• Select, train, develop, and motivate a staff of exempt employees and assist in managing the departments operations budget
• Identifying, analyzing, and developing solutions to significant business issues impacting the company
• Program management of key cross-divisional projects to ensure deliverables are achieved as designed
• Ensure the quality of information and presentations to external customers on issues pertaining to quality technology systems
• Evaluating the effectiveness of the company’s quality system and any new business or process improvement initiatives and presenting recommendations to senior management
• Lead high-level cross-functional projects to resolve significant business issues and implement worldwide quality business or process improvement systems
• Direct efforts to report and analyze business trends affecting service and the overall quality systems of the company
• Perform other duties as assigned

Minimum Education

Bachelor’s degree in business, engineering, computer science, or a related quantitative discipline.

Minimum Experience

Five (5) years of relevant experience and one (1) year of management experience within the last five years.

Knowledge, Skills, Abilities

Management, human relations, project management, analytical, and communication skills. Proficiency in various computer applications is essential.

Job Conditions

Some travel required.

Preferred Qualifications : Holds a Bachelor’s or Master’s in healthcare administration, quality management, or related field; Lean / Six Sigma certification preferred. Minimum 5 years leading improvement initiatives in healthcare logistics, supply chain, or business. Strong analytical and presentation skills for senior management. Knowledge of FDA / regulatory standards and ability to turn data into action. Excellent communication and collaboration to drive continuous quality improvement.

Pay Transparency :

Pay : US Pay Range : $9,208.38 / month - $20,872.33 / month (E29)

Additional Details : The desired locations are Los Angeles, CA or Newark, NJ. This position may be located anywhere within the US excluding AK, HI and US territories. Depending on your location, you may be required to work at a FedEx Campus location several times per week.

Pay Transparency :

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations.  If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.

LA County : Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the  City of Los Angeles Fair Chance Initiative for Hiring Ordinance , and the California Fair Chance Act.

FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government.

Federal Express Corporation is an Equal Opportunity Employer including, Vets / Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com .

Applicants have rights under Federal Employment Laws :

E-Verify Program Participant : Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program :