General Manager

Overview

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

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Responsibilities & Qualifications

We are seeking a STRONG General Manager over our Manchester location who can offer some growth strategies to expand into the Boston Area.

This is an opportunity to partner with Sales to gain territory and business while leading an incredible team! There is tons of future potential in this role.

RESPONSIBILITIES:

• The primary responsibility of this position is to lead and direct the efficient operation of warehouse distribution at our laundry facility processing cloth products. This individual must be able to direct and develop all quality initiatives and aspects related to customer relations, service management, production and administration
• Delivers strong operational performance by ensuring compliance with our organization and regulatory agency standards and programs, and translating corporate strategy into front line operational tactics
• Ensures a positive, safe environment by driving compliance in infection prevention and food safety, employee safety, OSHA, Joint Commission, regulatory standards, and financial, workplace and legal requirements
• Provides overall long-term planning, direction and control to assigned accounts within a defined district to achieve pillar goals and key business outcomes
• Leads recruitment and development of team, ensuring high performance, talent succession planning, and employee engagement; ensures use of applicable rounding
• Establishes and maintain effective customer rapport and maintains mutually beneficial business relationships with clients
• Identifies opportunities to implement new products and services which support sales growth and client retention, and independently conducts client negotiations and renegotiates unit contracts
• Interfaces with client c-suite and regional management and their staffs
• Develops District forecasts and communicates deviations to Regional & divisional Management
• Determines plan that optimizes financial performance and productivity by conducting operational audits

MINIMUM QUALIFICATIONS:

• Minimum of 5 years' progressive management experience managing a complex business with financial and operational responsibility for that business, multi-site OR multi-departmental
• Bachelor's Degree or equivalent experience
• Requires previous managerial experience in food services in a hospital healthcare environment
• Self-starter, capable of leading, directing, and supporting a team in a diverse environment with highly developed interpersonal, analytical and communication skills
• Strong financial acumen required in order to discuss financial planning, objectives and results
• Exceptional organizational and time management skills with a proven track record of growing accounts
• Must be able to relate professionally and positively to physicians, clinical staff and healthcare facility executives with excellent communication, interpersonal, presentation and management skills
• Contract-managed service experience is highly desirable

Company Values & Benefits

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits:

• Competitive pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace