Manager, Complaint Investigation

Manager, Complaint Investigation

The Manager, Complaint Investigation, has the responsibility of administering the Field Assurance Quality Engineering functions for the facility which include Engineers and Engineering Technicians assigned to the BD UCC complaint investigation team. Quality results are expected to ensure the integrity of BD UCC complaint investigations. This includes the responsibility to maintain a department of well educated, trained, motivated and respected Quality Engineers and Quality Technicians to support the continuous improvement efforts. Oversee external teams working on UCC complaint investigations and ensure that UCC complaint expectations are met. The Manager, Complaint Investigation, will provide the team with tools and guidance to be successful in performing their work, as well as providing them with a work environment conducive to personal and professional development for success.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of usfrom design and engineering to the manufacturing and marketing of our billions of MedTech products per yearto look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Job Responsibilities :

• Represents the Corporation, Division and Quality Department in a professional manner.
• Ensures the selection, orientation, development, and retention of qualified staff to carry out the responsibilities of the department.
• Provides support to Project Teams and Quality Department.
• Responsible for product testing in the Complaint Laboratory.
• Provides Quality Engineering technical support to assist in resolving quality issues, including but not limited to complaint review and investigation.
• Performs and approves complaint investigations for UCC and OEM manufactured products.
• Creates investigation files in the BD UCC Global Complaint System (TrackWise).
• Supervises assigned complaint investigation files and works with the manufacturing sites to complete investigation timely and within UCC TAT (Turn Around Time) targets.
• Supervises the setup, safely operation, and maintenance of laboratory equipment and testing instruments.
• Ensures that tests and experiments are performed in accordance with the requirements of Good Manufacturing Practices (GMP) and Good Laboratory Practices (GLP).
• Develops and maintains a working knowledge of UCC procedures, ISO and FDA requirements.
• Maintains accurate data, analyzes and assists in drawing conclusions.
• Performs tasks accurately and with great attention to detail.
• Must be able to work in a biohazard environment and comply with safety policies and procedures outlined by Bard policies
• Ensures compliance with UCC and global procedures.
• Collaborate with field assurance, manufacturing facilities, suppliers, and Product Legal Manufacturer (PLM) groups.
• May present data findings to peers, engineering, management staff, and auditors.

Qualifications :

Knowledge and Skills :

Education and Experience :

Physical Demands :

Work Environment :

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and / or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

Becton, Dickinson, and Company is an Equal Opportunity