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Healthcare Customer Support Specialist

Healthcare Customer Support Specialist

MAXIMUSHarlingen, TX, United States
30+ days ago
Job type
  • Full-time
Job description

Join Our Team! We are looking for dedicated Customer Service Representatives to help individuals navigate the complexities of healthcare plans. At Maximus, our goal is to make a positive impact on the lives of America's most vulnerable populations while ensuring our team members maintain a healthy work-life balance.

Location : On-site in Brownsville, TX

Hourly Base Pay : $15.00 / hr. with an additional $500 new hire bonus and potential bonuses exceeding $2,400!

Schedule : Flexible full-time schedules available with varying hours from Monday to Sunday, between 5 a.m. and 9 p.m. Night shifts are highly desirable, offering a 10% shift differential for hours worked from 7 p.m. to 9 p.m.

Benefits :

  • Flexible schedules that accommodate your lifestyle.
  • Competitive pay including bonuses and shift differentials.
  • Comprehensive insurance coverage with company-paid medical options.
  • Paid time off, including sick leave and 11 holidays.
  • 401k plan with company match for future financial security.
  • Supportive environment promoting professional growth and career advancement.
  • Wellness support through an Employee Assistance Program and discount programs.
  • Enjoy meaningful work without cold calling or sales pressure!

Essential Duties :

  • Provide customer service support for basic inquiries via phone, email, chat, or written correspondence.
  • Utilize tracking systems for effective information management.
  • Deliver timely and professional responses to customer inquiries, employing pre-scripted guidelines when necessary.
  • Assist customers in completing online applications and ensure proper submission to plan providers.
  • Maintain up-to-date knowledge of regulations and policies relevant to customer interactions.
  • Collaborate with team members and report issues for resolution.
  • Minimum Requirements :

  • High School diploma or equivalent with a minimum of 6 months customer service experience.
  • Fluency in English, with clear verbal and written communication skills.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Team-oriented and dependable with regular and predictable attendance.
  • Participation in mandatory training for compliance and claims processing.
  • Willingness to work overtime and holidays as required.
  • Please note that this position requires on-site attendance in Brownsville, TX. Remote work options will be considered only after successfully completing one year of employment with outstanding performance.

    Equal Opportunity Employer : Maximus welcomes applicants of all backgrounds and does not discriminate based on any legally protected characteristics.

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    Customer Support Specialist • Harlingen, TX, United States

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