Desktop Administrator

About Texicare

Founded in 2023 as a mission-driven health affiliate of Texas Mutual, Texicare was created by a group of seasoned healthcare professionals, and is headquartered in Austin, Texas.

Texicare is committed to changing the healthcare landscape by providing small businesses with innovative solutions that increase access to easy-to-use, more affordable, quality health care for Texans and their families. Texicare's vision is to transform the healthcare ecosystem for the better, helping to create a healthier and happier Texas. Our healthcare plans were designed to be used, to remove barriers to care, to truly make a difference in people's lives.

We're looking for passionate, mission-driven individuals to join us in creating a healthier and happier Texas.

Position Summary

Our IT team is seeking a skilled and customer-focused Desktop Administrator to help ensure reliable, high-quality technology support across the organization. This role will be responsible for installing, maintaining, and troubleshooting desktop hardware and software, supporting both Windows and Apple environments, and ensuring smooth day-to-day operations for end users. The Desktop Administrator will handle Tier 1 and Tier 2 support issues, manage user accounts via Azure Entra ID and Office 365, deploy software updates through tools like Intune and Jamf, and provide both in-person and remote support to employees across multiple locations.

Ideal candidates bring strong problem-solving skills, a collaborative and growth-oriented mindset, and a customer-focused approach. This position works closely with IT staff, vendors, and business users, contributing to system reliability and an excellent user experience while maintaining compliance with IT policies and security standards.

Essential Job Functions

In this role, you will :

• Install, configure, and maintain desktop hardware, software, and peripherals.
• Provide Tier 1 (basic troubleshooting) and Tier 2 (advanced problem-solving) support for end-user issues, including operating systems, applications, and network connectivity.
• Manage user accounts, permissions, and profiles through Azure Entra ID and Office 365.
• Deploy software updates and patches using tools like Microsoft Intune and Jamf.
• Maintain and troubleshoot printers, scanners, and other office equipment.
• Assist with imaging and deploying new Windows and Apple computers.
• Document technical procedures, solutions, and user guides.
• Protect confidential data by following HIPAA, IT security, and company standards while ensuring compliance with all IT policies.

To be successful in this role, you must have :

It would be great if you have :

Benefits

Location

Texicare offers a flex-hybrid environment centered around collaboration and connection. All employees must reside in Texas. Team members living in the Austin area are expected to work from our office at least two days per week. Those based outside the greater Austin area may work remotely within Texas, with occasional travel to Austin as needed.

Texicare is an equal opportunity employer.