Event Technician, Audio Visual (Part time) - Hyatt Regency Bethesda Job at Encor

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

• Equipment Operation

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Strives to exceed the expectations and needs of internal and external customers.

Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.

Monitors events and checks in on customers throughout the day.

Understands and fosters the hotel / client relationship.

Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.

Handles equipment challenges and changes in a timely and professional manner.

Understands company processes, follows procedures, and completes systems entry and paperwork accurately.

Uses the equipment sheets to determine the equipment scheduled for setup and for strike. Interacts with other staff and outside vendors for equipment.

Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. Completes order entries in Navigator, as needed.

Job Qualifications

Competencies

Hospitality; Ownership

Instills Trust; Safety Conscious

Action Oriented; See The Big Picture; Tech Savvy

Communicates Effectively

Physical & Work Environment

Team members must be able to meet the physical demands to perform essential job functions. Reasonable accommodations may be made. See the note on frequency for the physical activities.

Hotel / convention center environment with exposure to varying temperatures, noise, and use of high-end AV equipment. Irregular hours and on-call status, including days, evenings, weekends, and holidays. Appearance guidelines apply per Encore standards.

The above information is not exhaustive and Encore reserves the right to revise the job or require other tasks as assigned. #LI-MV2

Hourly Pay Range : $18.11 - $22.18

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on various factors including location, travel, relevant work experience, or particular skills and expertise. Some positions may be eligible for overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Details regarding benefits options are available in the provided materials.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.

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