Client Operations Lead

Client Operations Lead

Barry's is the Best Workout in the World. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices.

About the Role

The Client Operations Lead is an introductory leadership position that involves hands-on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business. The Client Operations Lead plays a crucial role in ensuring every client has an exceptional in-studio experience, working closely with the studio team to maintain high standards of hospitality and communication. Acting as a positive brand ambassador, this role is key in fostering memorable client experiences that reinforce our commitment to our fitness community.

What You'll Do

• Serve as studio leader in absence of GM / AGM / COS
• Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction
• Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
• Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand
• Serve as mentor, influencer and motivator of peers supporting all Barry's initiatives, practices and policies
• Develop constructive and cooperative working relationships with clients / staff, and maintain them over time
• Assist clients, building individual connections, and providing direction with any questions or concerns
• Communicating with studio leadership, peers : the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
• Deliver first class client experience or hospitality at all times
• Greet, assist and check in customers
• Respond to customer questions at the studio, per phone and email
• Handle studio membership database, register new clients, receive membership payments and maintain client base
• Support marketing initiatives including client data capture and accuracy, communication on events and campaigns
• Motivate team and build positive morale in order to drive results through accountability and celebrating successes
• Provides timely, same day coaching and feedback to team members and communicates recaps to their line manager appropriately
• Deliver operational excellence in all studio processes
• Ensure a clean and welcoming atmosphere at all times
• Guide clients with regards to the latest studio promotions, membership discounts and / or special events
• Deliver quality shakes and customer service in the Fuel Bar
• Handle pre-orders and orders on the spot
• Custom to each customer's needs
• Maintain product knowledge for all studio retail operations
• Participate in all relevant training and development programs and meetings as directed by Operations leaders
• Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements
• Support in Preparing studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and / or vacuuming floors, and wiping mirrors
• Support in cleaning and maintaining of locker rooms to brand standard as directed
• Support in regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room / Lift / Ride spaces, retail shelves, locker rooms, hallways, and storage areas
• Support in Laundry services, including collecting, washing, and folding towels
• Support daily and weekly cleaning and maintenance checklists

Company Culture Responsibilities

Customer Service

Qualifications