Casual Toll Supervisor

Delaware River & Bay Authority (DRBA)New Castle, DE, United States

30+ days ago

Job type

Part-time

Job description

TOLL SUPERVISOR - CASUAL

(Days, nights, weekends, and holidays as scheduled)

Location : Delaware Memorial Bridge, New Castle, DE

Hourly Pay Rate : $21.00

Opening Date : August 4, 2025 Closing Date : Until filled

I. POSITION SUMMARY

This position is a casual Toll Supervisor responsible for managing the daily operational

aspects of the toll plaza at the Delaware Memorial Bridge (DMB). This position provides

supervision of toll collectors in the following duties overseeing shift changes, monitoring

toll collection operations, performing daily audits, filling shifts as needed, and ensuring

adherence to all policies and procedures. The Casual Toll Supervisor monitors all toll

operations functionality by gathering pertinent data; identifying and evaluating options;

and recommending a course of action and under management's direction resolves issues,

concerns, and customer disputes. This casual position is part-time with no guaranteed

minimum number of hours, nor are there any guaranteed assignments.

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

Supervises daily toll plaza operations while working a 24x7 schedule, handles

collector call outs to maintain proper lane coverage, manages traffic flow through the

toll plaza, and coordinates plaza activity with other departments as needed.

Actively monitors all toll operations functions throughout the assigned shift by :

conducting daily audits on the DMB toll collectors using toll system

technologies to ensure the accurate classification of all transactions and that

money handling procedures are followed with the timely reporting of

anomalies observed to the Toll Supervisor and / or Toll Superintendent;

using the plaza interface to the toll collection system, monitors the lanes to

ensure that all toll equipment is functional for proper revenue collection;

troubleshoots equipment malfunctions and either corrects them or reports

them to either Technical Operations, and / or ITS;

ensures the latest E-ZPass tag file is on the lanes and violations are at an

acceptable level;

reports all unresolved issues when observed to the appropriate department(s)

to ensure timely resolutions; and

ensures the safety and security of all toll personnel, customers, and contractors

in the DMB toll plaza.

As required resolves customer inquiries and / or customer disputes in a timely manner

and actively participates in the resolution of complaints that cannot be resolved at the

toll collector level

Prepares statistics for reports

Makes recommendations for process improvements for both toll operations

Performs other duties as assigned by management

Acts as an ambassador of the Delaware Memorial Bridge and always provides the

highest level of customer service and professionalism

III. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Working knowledge of collection practices and procedures (i.e, cash and electronic

toll collection operations) including reports and system monitoring devices

Working knowledge of E-ZPass Electronic Toll Collection

Ability to provide supervision to a diverse workforce in a challenging 24 x 7

operation

Ability to handle multiple tasks in a fast-paced environment while maintaining an

attitude of composure

Ability to learn the DMB Toll Collection System

Demonstrated problem solving skills, including resolving difficulties with patrons and

employees with ability to analyze data and evaluate factors to solve problems of a

diverse nature and scope

Knowledge of methodology to run computer systems and to troubleshoot minor

computer equipment malfunctions

Handling of, and resolving of, customer complaints

Effective oral and written communication skills

Ability to handle confidential information with a high level of discretion and establish

and maintain essential records and files

IV. REQUIRED EDUCATION AND EXPERIENCE

High school diploma or equivalent

Two (2) years of toll collection experience

Two (2) years of supervisory experience preferred

V. SPECIAL REQUIREMENTS

Subject to a background check including credit and drug test

Delaware River and Bay Authority requires all employees to have direct deposit with

a financial institution to receive their bi-weekly pay

Must be available to work shifts that support 24 x 7 operation

If you are interested in applying for this position please complete the on-line application at

www.drba.net. In addition, please attach a resume to the completed application.

The Delaware River and Bay Authority is an Equal Opportunity Employer

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