Customer Service And Claims Agent

Automotive Claims & Customer Service Representative

We are seeking an experienced Automotive Claims & Customer Service Representative to support customers and dealers with inquiries, account status updates, and vehicle service contract (VSC) claims. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast‑paced, team‑oriented environment.

Key Responsibilities

• Handle a high volume of inbound calls (35+ per day), answering questions on coverage, exclusions, policies, and procedures.
• Assist customers and dealers with problem resolution, correspondence processing, and contract cancellations.
• Manage complex, high‑value VSC repair and maintenance claims.
• Document interactions and navigate multiple computer systems efficiently.
• Collaborate with dealer staff and inspection partners to determine coverage.
• Perform rotating office and team tasks as needed.

Required Skills & Experience

• Strong customer service and problem‑resolution background; experience in financial services preferred.
• Ability to multitask using various computer systems.
• 1-2 years in manger or leadership role
• Solid understanding of automotive operations, warranty claims, and repair processes.
• Ability to analyze data and make informed decisions on vehicle repairs.
• Clear, respectful communication and openness to coaching.
• Outstanding interpersonal, negotiation, and teamwork skills.
• Five or more years of claims/customer service experience in a vehicle service contract environment or equivalent dealership/repair shop experience.
• Associate degree in Automotive Technology or ASE Certification preferred.
• Proficiency with MS Word and Excel; ability to learn new systems and dealer portals.

Job Type & Location

This is a Contract position based out of Torrance, CA.

Pay and Benefits

The pay range for this position is $26.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Torrance,CA.

Application Deadline

This position is anticipated to close on Mar 2, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.