Field Service Engineer

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Requisition ID : 2444

Location : US - Home based, US

Work regime : Full-Time

Kind of contract : Open Ended Contract

The Field Service Engineer (FSE) role will play a pivotal role in bringing the advancements of particle acceleration technology to IBA's global customers. Responsible for installing, maintaining, and repairing IBA systems across customer sites in the USA, Central, and South America, with opportunities for international travel to Europe and Asia to support our teams abroad. This role is a unique opportunity to contribute to cutting-edge technology and make a difference on a global scale.

Challenges we trust you with

• Responsible for installing, maintaining, and repairing IBA systems at customers' locations.
• Train the customers to use equipment properly and safely.
• Generate accurate reports with the appropriate level of detail.
• Propose system improvements and work with IBA's global Research & Development team (R&D) to implement changes.
• In practice, this position is home-based and will spend at least 50% of the time at IBA's customer sites, performing the following functions :

IBA system installation / commissioning (requires a continuous presence on site for 4 weeks).

Hotline support : During work hours, you will periodically be responsible for remotely addressing and resolving severe issues reported by the customer, serving as their first line of support. When 'on duty,' you must be reachable during working hours on weekdays and weekends.

Typical work hours are Monday through Friday during the day. However, additional work on weekends may be required during some assignments, and Hotline responsibilities necessitate weekend availability. At IBA, we have a "follow the sun" approach to supporting the Hotline, so unless you otherwise request it, work hours for this role will take place during regular work daylight time

What we value

You have :

And you also are :

Life at IBA

At least 50% of the work will take place with IBA customer sites in the USA and the Americas, as well as worldwide. IBA team members thrive in a fast-paced, dynamic environment and have demonstrated exceptional results through a range of different pursuits. We all tightly align with our company values of Care, Dare, Share, and Be Fair. As we grow, we are looking to add talented people who are mission driven and bring diverse perspectives and new ways of solving problems.

At IBA, we value diversity and are an equal opportunity employer by choice. We consider all qualified applicants equally for employment. We do not discriminate based on race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

50 pounds repeatedly, climb stairs, and work at heights with a safety harness and gear that has a capacity to lift a maximum of 300 pounds (individual + tool / equipment).

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