Financial Aid Coordinator

The Financial Aid Coordinator is responsible for answering 90% of all incoming calls through the phone queue to assist students with their financial aid questions. This role will also handle the imaging of documents along with the incoming electronic communication via emails and livechat. The Financial Aid Support Coordinator team will guide students through application processes, help determine eligibility, and provide clarity and understanding on how financial aid impacts their academic pursuits with the necessary steps to secure funding plans.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides exceptional customer service for students and staff :

• Remains readily available and prepared to field incoming communication.
• Input clear and concise notes into the SIS-CampusVue- Student Information System as well as SalesForce.
• Responds to all communication (Voicemail, Email, IM, Phone Calls and Live Chat) within 24 business hours regarding general questions for the Financial Aid Department from Students.
• Images NSLDS / COD along with EC / MPN checks
• Ensures punctuality for scheduled meetings and calls set for the Financial Aid Department Counselors and Advisors.
• Communicates with students in a professional manner.
• Establishes and nurtures engaged working relationships with institution counterparts.

Communicate with students, parents, and other interested parties on the availability of financial aid programs :

Is a steward of the Student Finance Department :

QUALIFICATIONS

KNOWLEDGE, SKILLS AND ABILITIES

PHYSICAL DEMANDS

Nature of work requires an ability to operate standard business equipment. Sitting for long periods of time; up to 8 hours of computer and / or phone work daily.

WORKING CONDITIONS

This position follows a hybrid work model. While a portion of the work is performed remotely, the role also requires regular presence in a general office environment for team collaboration, meetings, and operational needs. Specific onsite expectations may vary based on departmental priorities and scheduling.

The budget for this position allows for an hourly rate of up to $20.50. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Escoffier offers a robust suite of benefits including :

Triumph Higher Education LLC and its Companies are an Equal Opportunity Employer. The Company does not discriminate on the basis of race, religion, color, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Triumph Higher Education LLC and its affiliates are Drug Free Workplaces.