CareIQ Coordinating Supervisor

CareIQ Coordinating Supervisor

The CareIQ Coordinating Supervisor is responsible for the supervision of designated operations and staff related to ongoing management and coordination of CareIQ healthcare services. This position functions as a member of the CareIQ Service Coordination leadership team, ensuring optimum team performance by providing exemplary support and assistance to achieve the organizational goal of excellent customer service of the CareIQ Ancillary Care Solutions division of CorVel.

This is a remote role.

Candidate must reside and work in either the Eastern or Central Time Zone.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES :

• Directs team in their day-to-day operations and quality of services provided, focusing on production, timeliness and effective coordination of services
• Establishes employee performance goals and follows-up to ensure employees are achieving goals, while providing encouragement and training as needed
• Ongoing responsibility for maximizing department quality and productivity by monitoring service levels
• Evaluates and maintains appropriate staffing levels to ensure all work is completed within internal and external customer turn-around time expectations
• Handles productivity reports, referral reports and assures departmental coverage
• Reinforces policies, procedures, work assignments, etc. by leading by example
• Reviews, investigates, and resolves customer complaints, issues, and questions
• Acts as a functional resource and assists Manager with operations
• Collaborates with other departments to ensure process and work flow synergy
• Additional duties as assigned

KNOWLEDGE & SKILLS :

EDUCATION & EXPERIENCE :

PAY RANGE :

CorVel uses a market-based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors : federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range : $22.63 - $33.77 per hour

A list of our benefit offerings can be found on our CorVel website.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.