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Customer Service Representative
Customer Service RepresentativeTempus Unlimited Inc. • Stoughton, Massachusetts, United States, 02072
Customer Service Representative

Customer Service Representative

Tempus Unlimited Inc. • Stoughton, Massachusetts, United States, 02072
2 days ago
Job type
  • Full-time
Job description

Position Title : Customer Service Representative

Location : Tempus Corporate Headquarters, 600 Technology Center Drive, Stoughton, Massachusetts, United States of America

Requisition Number : Req #199

Description :

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.

The Customer Service Representative position has many layers and components as we are heavily integrated with each function in FI Processing & Support Services and the company as a whole. Working with a high volume of inbound / outbound calls, chat, email and Communication issues. We are the “face and voice” of the company and as such; must conduct a positive, professional demeanor as we in many cases are first to hear of problems needing resolution thus providing program related resource information, act as liaisons to other departments within the company striving for first contact resolution.

  • Call center and phone customer service experience highly preferred
  • Bilingual preferred : Fluent in English and all languages
  • Stoughton office location
  • 6-8 weeks required in person for training
  • Full time, 35 hours a week
  • Monday - Friday, 8 : 30am - 4 : 30pm

Essential Functions

  • Answers internal & external inquires through various methods such as : Inbound / Outbound calls, chat, email and Communication issues
  • Troubleshooting issues needing resolution
  • Provides program related resource information
  • Liaison to other departments within the company
  • Must report all suspected incidents of consumer sexual / physical abuse and neglect to the Disabled Person Protection Commission (DPPC)
  • Assist with training new hires

    • Competencies

  • Professional, friendly and understanding of the consumer’s situation
  • Attentive to details
  • Able to work efficiently as a team player
  • Self-motivated
  • Competent with data entry and basic formula understanding and application
  • Able to learn, retain, and apply new information on a frequent basis
  • Punctual and dependable by adhering to Tempus attendance policy.

    • Preferred Experience

  • Call Center and Customer Service experience highly preferred
  • Bilingual a plus

    • Required Education

  • High School Diploma or equivalent.

    • Work Environment

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    • Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk and / or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

    • Travel

  • No travel is required for this position.

    • Other Duties

    Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice .

    Benefits

    Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

  • Sign on bonus
  • Referral bonus
  • Work / Life Balance - flexible work schedules
  • Paid time off - 25 days per year for full time staff
  • 14 paid Holidays
  • Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
  • Basic Life, Short Term and Long Term Disability
  • On-site gym (Stoughton Location) and wellness initiatives
  • Annual Reviews with merit based increases
  • Employee Recognition Program
  • Financial Wellness - 403(b) Retirement Plan with matching
  • Continuing Education, Training and Advancement opportunities

    • Work Authorization / Security Clearance

    All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

    EEO Statement

    Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

    Job Family : Associate

    Job Function : Non-Supervisor

    Hourly

    Hiring Rate : 20 USD

    Travel Required : No

    Compensation details : 20-20

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    Customer Service Representative • Stoughton, Massachusetts, United States, 02072