Sr. Director Global Omnichannel Marketing Next Best Action Product Management

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID‑19, and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life‑changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Role : Sr. Director Global Omnichannel Marketing Next Best Action Product Management (Foster City, CA)

Key Responsibilities

• Global position supporting multiple countries across several brands, leading and shaping our AI / ML‑enabled omnichannel marketing solution to deliver increased ROI.
• Directly liaise with countries to ensure our capabilities are well positioned and leveraged with in‑country marketing and operations teams.
• Identify and prioritize short‑ and long‑term opportunities for the omnichannel product, and drive product strategies and roadmaps in alignment with product strategic goals.
• Effectively communicate technical concepts to diverse audiences to drive user adoption and satisfaction.
• Leverage metrics to evaluate overall product performance, and work with countries to drive content personalization.
• Conduct market research using (but not limited to) behavioral science frameworks to understand humanistic biases / attitudes in Gilead customers that can ultimately be leveraged for content personalization and perception change.
• Leverage existing segments to provide additional insights and incremental knowledge on customer attitudes and behaviors.
• Provide insights and support development of content journeys for micro‑segments across markets by partnering with country marketing teams.
• Support the development of comprehensive documentation and maintain a knowledge base to ensure business continuity, retain intellectual property, and facilitate information sharing.
• Proactively manage and optimize business vendor relationships, oversee contract negotiations, and ensure consistent performance and delivery to support operational needs and strategic goals.
• Collaborate closely with Market Insights (Global and Regional), IT, Marketing, Sales, and Analytics teams to integrate DCI insights into NBA implementation, marketing strategies and content.
• Manage project budget and allocate resources to ensure optimal utilization and alignment with organizational objectives.
• Ensure compliance with data privacy regulations (such as GDPR and HIPAA) and uphold the highest standards of data ethics.

Required Qualifications

Preferred Experience

The salary range for this position is : $243,100.00 - $314,600.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location.

Benefits include company‑sponsored medical, dental, vision, and life insurance plans. For additional benefits information, visit https : / / www.gilead.com / careers / compensation-benefits-and-wellbeing.

Gilead Sciences Inc. is committed to providing equal employment opportunities and to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information, gender identity and expression, veteran status, or other protected characteristics. For requests for reasonable accommodation, please contact ApplicantAccommodations@gilead.com.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thought and opinion.

For current Gilead employees and contractors, please apply via the Internal Career Opportunities portal in Workday.

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