Business Systems Analyst - Project Mgmt Team (Enterprise Contact Center)

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Day - 08 Hour (United States of America)

The Business Systems Analyst for ECC Project Management Team supports cross-functional process improvement and end-to-end project delivery, aligning business needs with scalable technology solutions without performing system configurations. You will use a strong understanding of system integrations, particularly in contact center and omnichannel environments, to map current and future-state workflows, translate requirements into actionable plans, and coordinate initiatives from planning through adoption.

The role facilitates workshops with stakeholders at all levels, builds dashboards and tracks metrics, analyzes qualitative and quantitative data, research best practices, coordinates training for end users, and partners with vendors to deliver measurable outcomes. We seek a collaborative, curious, results-oriented problem solver with excellent organization and prioritization skills; experience with Contact Center as a Service is a plus and a passion for improving operational efficiency and the patient and customer experience is essential.

This is a Stanford Health Care job.

A Brief Overview

The Business System Analyst examines, administers, and monitors business and program processes,

operation systems, and efficient business systems. Maintains system applications for department under

general direction in coordinating and carrying out assignments. Applies project management methodology

and develops expertise in one business area.

Locations

Stanford Health Care

What you will do

Acts as a focal point and triages for reporting system problems within the department and as resource on department's workflow, policies and procedures, business objectives, regulatory requirements.

Assists in developing and maintains requirements / specifications for new or enhanced functionality to department applications.

Collaborates with IT in managing the resolution of problems and implementation of changes to the department's information systems.

Coordinates and documents end-user training; modifies tables, make additions and changes to user tables.

Customer Interaction involves gathering user needs.

Evaluates business and program application systems' functionality to identify gaps, measuring the solution impact to business operations. The BSA serves as a liaison between the business and the project team to improve productivity, and developing and delivering training.

Implements changes using documented procedures that are compliant with hospital and departmental policies and procedures.

Keeps a record of resources, equipment, processes and requirements.

Maintains system applications for department under general direction and with guidance and direction on coordinating assignments.

Runs ad hoc and scheduled reports and collects feedback from customers on creating new reports.

Education Qualifications

• Bachelor's degree in a work-related field / discipline from an accredited college or university

Experience Qualifications

Required Knowledge, Skills and Abilities

Ability to communicate complex concepts in simple form to cross-functional departments or teams

Ability to coordinate and manage facilities, equipment, supplies, and related resources as necessary for the project

Ability to diagnose and resolve routine, specialized, and advanced technology problems

Ability to establish a set of tasks and activities associated with an intended outcome and timeline

Ability to make effective oral presentations and prepare concise written reports to a variety of audiences

Ability to provide oversight for project(s) and all related activities in that setting, including quality assurance and safety

Ability to take action consistent with available facts, constraints, and anticipated consequences

Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner

Ability to use effective approaches for choosing a course of action or developing appropriate solutions and / or reaching conclusions

Knowledge of new technologies and maintain and stay abreast of updates and changes in the field

These principles apply to ALL employees :

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective :

Know Me : Anticipate my needs and status to deliver effective care

Show Me the Way : Guide and prompt my actions to arrive at better outcomes and better health

Coordinate for Me : Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and / or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale : Generally starting at $55.85 - $74.00 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

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