Patient Services Advisor

Job Description

Job Description

Patient Services Advisor (PSA)

Join Our Dedicated Dental Team and Make a Difference!

Are you a customer-focused professional who thrives in a fast-paced environment? Do you have a passion for helping people and providing excellent service? Community Health Northwest Florida is looking for an enthusiastic and organized Patient Services Advisor (PSA) to join our dental team! In this key role, you’ll be the first point of contact for patients, ensuring they feel welcomed, informed, and supported throughout their visit.

As a PSA, you’ll provide top-notch customer service, maintain accurate patient records, and help manage appointments, payments, and patient needs. If you’re ready to contribute to a compassionate and caring community, we want you on our team!

Key Responsibilities :

Customer & Patient Services

• Warm and Welcoming : Greet each patient, client, or visitor with a friendly, professional, and genuine welcome.
• Effective Communication : Apply the AIDET communication framework (Acknowledge, Introduce, Duration, Explanation, Thank You) to ensure positive and clear interactions.
• Assist with Needs : Determine the purpose of each visit and direct patients to the right department or team member.
• Patient Comfort : Address patient concerns, answer questions, and maintain a comfortable, organized reception area.
• Confidentiality : Ensure patient privacy by adhering to HIPAA and clinic policies.

Registration & Scheduling

Team Support & Administrative Tasks

Why You Should Apply :

Qualifications :

Key Attributes :

Expectations & Competencies :

If you're ready to make a positive impact in the lives of patients and contribute to a compassionate healthcare team, apply today to become part of CHNWF!