Bilingual Case Manager (Cantonese Speaking)

Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job-we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Position Summary

Under the supervision of the Community Resource Center Leadership, CRC Case Managers are responsible for providing attentive and empathic case management services to our community members experiencing financial hardship or housing insecurity. Daily work duties include : listening to and providing care to clients, assessments, processing financial aid applications for housing assistance and utility bill payment assistance, data collection and entry, connecting unhoused clients to housing options, outreach tasks at local events, linkage to other community support services and resources to clients, as well as managing and running food pantry events. These services among others are all provided in person and over the phone at our office and potentially other locations where we interact with clients.

Case managers do not hold a specific caseload, instead, all individualized client work is shared and distributed via appointment systems and drop-in hours allow for managed flexible support to community.

Many of our clients are experiencing very difficult hardships, case managers must assist with a trauma-informed, healing, and client-centered approach. Having a passion for the helping and social services field is a critical component for this position. Because this organization provides services during a uniquely difficult time for the community and the team, it is necessary to practice self-care and stress management.

Job Responsibilities

1. Provide client-friendly services that reflect YMCA values and commitment to culturally and linguistically appropriate delivery of services as well as respect for clients in crisis, such as those who are jobless and / or unhoused.

2. Provide case management for all core safety-net services to community members starting from initial intake through closing out programs (core services / programs may expand and shift throughout the year).

3. Complete financial assistance applications and related data entry and communication with clients

4. Connect and complete proper referrals / services related to emergency housing

5. Provide necessary documentation and services tracking / assessments in files & data entry system

6. Assist in running food distributions and provide food related services to clients onsite and offsite at scheduled distributions (requires walking and lifting)

7. Communicate effectively, clearly, and explain next steps of services to clients

8. Show comprehension and critical thinking involved in case management work, programming and the related causes and effects that may impact a client's situation

9. Co-facilitate community support groups and community advocacy work

8. Check email daily and respond within 24 hours

9. Ensure phone messages are received and responded to as soon as possible and that all clients are communicated with effectively and respectfully

10. Maintain the efficiency, cleanliness, and welcoming environment of site with assistance of admin assistant and rest of team

11. Creatively form ideas to improve existing systems and expansion of program

12. Facilitate communication and execution of programming within team from outside contacts (i.e. County, Cores, Cities, Fiscal)

13. Attend meetings related to CRC and programs

14. Administrative work / duties

15. Complete all mandatory ADP LMS safety training and Y-USA e-Learning before the first shift in the facility

16. Attend staff meetings and trainings as required.

17. All other duties as assigned by your supervisor.

18. Uphold YMCA policies for safety, supervision, mandated reporting and risk management.

19. Demonstrate the Character Counts values of caring, respect, honesty and responsibility in all dealings with members, guests, volunteers and fellow staff.

20. Demonstrates competencies and willingness to develop in the Cause Driven Leadership areas of Advancing our Mission and Cause, Building Relationships, Leading Operations and Developing & Inspiring Others.

Salary : $25-$2

MINIMUM QUALIFICATIONS

• 21+ years old
• A bachelor's degree or equivalent work experience
• At least 2 years of experience in providing direct services to low-income communities and / or people requiring emergency services
• Bilingual skills in English and Spanish
• Experience working with monolingual / bilingual Spanish speaking clients
• Excellent organizational skills and attention to detail
• Strong interpersonal and written / verbal communication skills
• Ability to work calmly in crisis situations and in an environment that can be loud and fast-paced
• Strong multi-cultural awareness and sensitivity to the stresses of individuals and families living with insecure housing, homelessness, and scarcity
• Ability to exemplify leadership skills with team that facilitate the growth of the program and its members
• Ability to prioritize, problem-solve and work in a fast-paced and busy environment
• Experience with de-escalation techniques
• Ability to work effectively in a team.
• Proficiency with Office 365 (Word & Excel), system databases
• Must have reliable transportation

PREFERRED QUALIFICATIONS