CSR / Customer Service Rep (Call Center)

CSR / Customer Service Rep (Call Center)

Location : East Syracuse, NY (13057)

Job ID : #71731

Pay Range : $18-22

All work in onsite at the office

THE COMPANY - work at an American owned International HVAC / Technology Services company based in NY.

Job Description

We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes distributors seeking after-market replacement components. Our Call Center is a high-volume, fast-paced, and metric driven call-center team atmosphere with a high emphasis on customer satisfaction and first call resolution.

Specific Responsibilities for this position include :

• Provide exceptional customer support to the distributor ( including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution, and limited technical support)
• Provide superior follow up to distributors and sales managers
• Manage all account interactions via inbound phone
• Communicate with Distribution, including Service Managers and Parts counter personnel via telephone, and Cases to build strong business relationships; ensure a positive customer experience.
• Collaborate with internal departments to resolve customer opportunities
• Actively participate in departmental Carrier Excellence Activities
• Ability to manage multiple reports and combine data from various sources

Key Qualifications :

Management software) and phone tools (Salesforce experience preferred)

positive / responsive attitude with the customer

systems, and the ability to read basic technical drawings is desired.

Benefits provided : 401K, medical, dental, and vision, sick time as applicable to state law.

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here : Applicant and Employee Notices.

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at

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