Lead IRD Server

Job Description

Job Description

The In-Room Dining Lead Server will prepare guests’ orders, deliver, and collect food and beverage items from guest rooms following company procedures.

This position has an hourly rate of $23.00 + Tips.

KEY RESPONSIBILITIES

• Answer the In-Room dining phone in a timely and courteous manner, take guests’ food and beverage orders accurately
• Follow SOP’s on placing orders with allergies and dietary restrictions
• Maintain SOPs for In-Room Dining as directed by management
• Communicate with Chefs about guest orders, custom details, restrictions and allergies
• Greet guests in a courteous and friendly manner when delivering orders
• Maintain the LQA standards for set up and delivery of all food and beverage orders
• Maintain a clean workspace that complies with all NYC DOH and Diversey regulations and standards
• Amenity delegation, writing amenity tickets with the guest’s name, suite number, and quantity while ensuring the quality of amenities is held up to Aman standards.
• Respond to all guest needs, questions, and issues in a timely manner to ensure guest satisfaction
• Ensure all opening and closing side work is complete for both shifts, and holding the team accountable
• Complete In-Room Dining Server tasks as required to ensure a seamless shift and guest experience
• Ensure all information from Beekeeper is reviewed for the day
• Attend daily pre shift communication meetings & monthly departmental meetings
• Generate a good atmosphere
• Ensure the colleague dining room is well-organized, cleaned frequently, and beverages, food, and OS&E (silverware, plateware, glassware, napkins, etc.) are replenished in a timely manner
• All other responsibilities assigned by Management

REQUIRED EXPERIENCE AND QUALIFICATIONS

We use eVerify to confirm U.S. Employment eligibility.