Field Applications Specialist - Portland, OR

Join Roche

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Roche Support Network is dedicated to providing exceptional support to customers. As a Field Applications Specialist you will :

• Serve as the Roche liaison and expert with the field and customers on all consultative, administrative and technical installation matters pertaining to implementation of assigned Roche systems.
• Serve as the lead technical expert for field support staff by supporting the local support team with the identification, analysis, and execution of complex hardware instrument implementations, including pre-installation planning and resolution of post-implementation hardware issues.
• Provide analysis, feedback and recommendations on product failure trends and serviceability issues.
• Diagnose mechanical, hardware, software and system failure, using advanced knowledge, experience and skills.
• Determine the most cost effective repair / resolution to minimize delay to the installation timeline.
• Responsible for maximizing customer satisfaction with Roche hardware installations.
• Promote effective, positive, and productive communications among team members to ensure and maximize satisfaction of customers.
• Manage assigned installations at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, installation and support quality.
• Oversee and assess quality of installation teams' work and provide feedback to regional lead engineers regarding customer site readiness, delivery, and install resource scheduling.

Who You Are

Bachelor's degree in Biology, Chemistry, Cell Biology or Biochemistry, or Bachelor's degree in Medical Technology, or relevant experience. 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment.

Preferred Qualifications

Ability to learn and remain current on Roche solutions across various fields, including chemistry, immunology, molecular, life sciences, and IT solutions, while keeping up with industry trends. Effective written and verbal communication skills, along with project management experience. Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships.

Relocation benefits are available for this job posting. This is a field based role. The territory is Portland, OR. Ideal candidate to live within the territory. Travel : Requires 70-80%; company car is provided with this position. Shift : Monday-Friday. The expected salary range for this position based on the primary location of Oregon is $63,800 and $118,400 of hiring range. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.