General Manager, North America

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.

About the Team

Airwallex entered North America in 2021 and has since built strong momentum in both the US and Canadian markets. North America is a strategic priority for us. We are significantly expanding our presence in the region, with an established US entity and an expanding footprint in Canada. Our solutions are designed to be adaptable and scalable, ensuring that every client, regardless of its size or complexity, can run on our financial platform that precisely meets their operational demands and growth trajectories.

You'll join our Global Leadership Team — a collaborative group of operators, strategists, and builders passionate about turning bold vision into execution. Together, we drive Airwallex's mission to empower businesses to operate globally, without friction.

What You'll Do

You will be the driving force behind our growth in North America — owning the full P&L and leading cross-functional execution across sales, marketing, partnerships, operations, and product localization. As the face of Airwallex in North America, you'll steer both the strategic direction and operational excellence required to establish us as the market leader in cross-border payments and modern financial infrastructure.

This is a high-impact, entrepreneurial role requiring a blend of strategic thinking, commercial acumen, and executional rigor.

Responsibilities

Build and Lead the North America Organization

Attract, retain, and grow a world-class team across commercial and operational functions in the US and Canada

Establish a high-performance culture that aligns with Airwallex's global values while adapting to local market needs

Serve as the key leader and spokesperson for Airwallex across North America — with media, regulators, customers, and partners

Own and Execute North America Go-to-Market Strategy

Develop and refine the GTM strategy for both the US and Canada across Enterprise, SMB, and Platform segments

Shape product-market fit by collaborating closely with Product, Engineering, and Global GTM to influence roadmap localization

Build and scale partnerships and ecosystem relationships (e.g., fintechs, marketplaces, banking partners, regulators)

End-to-End Business Ownership

Manage full P&L responsibilities for North America — driving revenue growth, margin expansion, and operational efficiency

Oversee daily operations across customer onboarding, support, compliance, and risk

Proactively identify and manage market, regulatory, and operational risks across US and Canadian regions

Report market performance and insights to global stakeholders, including Executive and Board level

Who you are

Minimum Qualifications

10+ years of relevant experience in the payments, fintech, financial services, or tech industry, or in professional services with payments experience; functional experience in management, strategy, or business development

Bachelor's or Master's degree from a tertiary institution is preferred, and demonstrated early success in their careers

Experience leading and scaling a high-growth start-up, preferably in a leadership position with direct reports and responsibility over P&L, proven experience in managing complex projects or teams

Experience in all facets of Enterprise, SME / SMB, GTM and Growth is a plus

Experience as a country manager or in market entry and growth strategy formation is a plus

Preferred Qualifications

Deep understanding of the US and / or Canadian fintech / payments regulatory landscape

Experience across full GTM motion (sales, partnerships, marketing, operations)

Experience with licensing, compliance, or partnerships with regulated entities in the US or Canada

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms / recruiters. Airwallex will not pay any fees to search firms / recruiters if a candidate is submitted by a search firm / recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms / recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. If you are approached by someone claiming to represent Airwallex, please verify with our team.

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