Sales and Technical Support Specialist

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Overview

Recruiting Consultant | Talent Matchmaker with a "Be Human" Approach | Honest, Transparent, No Nonsense

This role is being hired on behalf of Summa America.

Company Overview

Located in Indianapolis, Indiana, Summa America is part of a global company with over 50 years of experience, originating from Belgium. Summa has become a worldwide leader in delivering high-quality cutting solutions. We offer a versatile range of cutting equipment, including vinyl, flatbed, and laser cutters, serving industries such as Sign & Display, Packaging, Textile, Printing, and Apparel. Our cutting-edge technology is trusted by companies across the globe to enhance productivity and precision. Through our extensive network of resellers, we provide expert product guidance and support.

Position Overview

We are seeking a technically skilled and customer-focused Sales and Technical Support Specialist to support pre-sales activities, customer training, and product support at Summa America. This role combines technical expertise with strong communication skills to deliver world-class service to our customers, partners, and internal teams. This is a full-time onsite position based in Indianapolis, IN. The ideal candidate will enjoy problem-solving, hands-on demonstrations, and helping customers get the most out of Summa's industry-leading cutting equipment. This is a dynamic role that includes travel across North America and occasional international trips, offering a diverse and rewarding professional experience.

Key Responsibilities

• Product Demonstration & Application Support
• Conduct in-person and remote product demonstrations for customers, distributors, and partners
• Perform material testing and recommend machine settings to ensure high-quality results
• Coordinate logistics for customer materials and test sessions
• Serve as a technical advisor to internal sales staff and distribution partners during the training
• Training & Technical Support
• Provide in-house, remote, and on-site training on equipment operation, maintenance, installation, and troubleshooting
• Deliver installation support and repair assistance as needed across North America
• Maintain scheduling and readiness of the Summa Experience Center
• Collaborate with the marketing team to develop product collateral such as samples, videos, and application scenarios
• Host and support webinars in partnership with marketing
• Provide training and technical support to dealers across the region
• Event Support & Reporting
• Participate in trade shows, conferences, and dealer events—including setup, teardown, and live demos
• Maintain accurate records of demonstrations, training sessions, and service interactions
• Submit detailed reports on sales support activities and customer engagements

Qualifications

Schedule & Benefits

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