Support Engineer - Networking (Mid to Senior Level)
About the Job
We're looking for highly skilled Support Engineers with deep networking expertise to join a fast-scaling team redefining enterprise networking.
This isn't traditional support-you'll be at the forefront of building, managing, and improving next-generation networks for some of the world's most dynamic companies.
This hybrid role is based in San Francisco (Tuesday-Thursday in-office), with flexibility for exceptional candidates who are open to covering weekends or overnight shifts.
What's in it for you?
- $128,000 - $210,000 base salary
- Equity participation in a rapidly growing company
- Hybrid work model (on-site Tue-Thu, remote flexibility for nights / weekends)
- Work with cutting-edge technologies : wireless, WAN / LAN, routing, DNS, security, APIs, Terraform, Ansible, and automation frameworks
- Direct influence on product innovation -your insights shape hardware, software, and operational improvements
- Opportunity to sharpen your skills across every layer of the networking stack
- Join a scaling team with significant growth opportunities
What you'll be doing :
Troubleshoot and resolve complex networking issues across all layers of the stackManage and support enterprise-scale customer networks, primarily remotelyProvide actionable feedback to product and engineering teams to improve platform performanceCreate and maintain clear documentation that improves resolution times and elevates team knowledgeDrive improvements in internal processes and tools that benefit customers and engineers alikeAct as the face of the platform for long-term customer relationshipsWhat you'll need :
3+ years of hands-on experience with routing, switching, and wireless technologiesStrong ability to troubleshoot across layers 1-4Customer-facing technical experience in fast-paced environmentsExpertise across diverse network environments and technologies (WAN / LAN, DNS, security, routing protocols, WiFi)Programming / scripting familiarity (Python, Ansible, Terraform, or similar) for systems improvementsExcellent communication skills-structured, clear, and customer-focusedAbility to remain calm under pressure and thrive in ambiguityWho you are :
A "Swiss Army knife" of networking-adaptable, versatile, and technically deepCurious and analytical, with a passion for solving complex technical challengesComfortable balancing customer support with engineering ownershipA collaborative team player who builds trust with both teammates and clientsReady to shape the future of networking?
This is your chance to step into a role where support is more than troubleshooting-it's about solving the hardest challenges, influencing product evolution, and redefining enterprise connectivity.
Apply now or email Jenn at Recruiter@CareDynamicsFL.com to take the next step in your networking career.