Technology Support Analyst

Posting Information

Posting Information

Department

Biology-318200

Career Area

Information Technology

Is this an internal only recruitment?

No

Posting Open Date

10 / 27 / 2025

Application Deadline

11 / 04 / 2025

Position Type

Permanent Staff (SHRA)

Position Title

Technology Support Analyst - Advanced

Salary Grade Equivalent

DT09 / IT05

Working Title

Technology Support Analyst

Position Number

00037677

Vacancy ID

P020589

Full-time / Part-time Permanent / Time-Limited

Full-Time Permanent

If time-limited, estimated duration of appointment

Hours per week

40

Work Schedule

Monday through Friday 8 to 5

Work Location

Wilson Hall, Chapel Hill

Position Location

North Carolina, US

Hiring Range

$70,963 - $83,317 / year

Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local childcare centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work / life balance.

Primary Purpose of Organizational Unit

The Department of Biology at UNC-Chapel Hill is dedicated to the discovery and dissemination of new and existing knowledge in the broad discipline of Biology by maintaining a high-quality faculty who integrate cutting-edge research and student-focused teaching.

We are one of the largest academic departments in the College of Arts and Sciences. We have over 3,450 majors and we enroll undergraduate students in over 7,870 seats in our classes each semester. Each fall or spring semester, we offer 52 classes (70 sections) and 13 lab courses (93 sections). Our average total annual expenditure exceeds $24 million, with nearly half of that coming from grant sponsored research. Our department has nearly $70 million in active grants to support our twin missions of research and teaching. Our large research base spans many areas of biology and supports several outstanding graduate programs. We consist of 48 tenure-track faculty, 11 teaching faculty, 5 research faculty, and numerous active adjunct and emeritus faculty who are engaged in basic and interdisciplinary research and teaching, both within the department and between other departments and schools at UNC.

We currently have 50 graduate students and 30 post-docs and employ approximately 85 additional graduate and undergraduate students from across the university to assist in our teaching and research missions. Further, we are supported by an administrative staff of 20, with an additional 20 staff directly supporting research.

Position Summary

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

This position will be responsible for securing and optimizing our Microsoft 365 cloud environment with a strong emphasis on identity lifecycle management, access governance, and security configuration. Responsibilities include managing account provisioning, deprovisioning, and role-based access controls, as well as working directly with customers to troubleshoot and resolve account-related issues.

A key responsibility of this role is maintaining open communication with University- and College-level information services groups to help the department anticipate, recognize, and prepare for policy and infrastructure changes.

This position will also contribute to documentation, training, audit readiness, and continuous improvement initiatives related to access controls, data protection, and security monitoring.

This work requires strong communication skills, an ability to effectively interact with a broad range of end-users / clients, and an ability to use a variety of technical resources for providing this support.

Minimum Education and Experience Requirements

Associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role; or

• Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role; or
• Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.
• Journey level required an additional one year of experience
• Advanced level required an additional two years of experience.

Required Qualifications, Competencies, and Experience

Required Qualifications, Competencies, and Experience :

Preferred Qualifications, Competencies, and Experience

Preferred Qualifications, Competencies, and Experience :

Required Licenses / Certifications

Not Applicable.

Special Physical / Mental Requirements

Position / Schedule Requirements : Evening work occasionally, Overtime occasionally, Weekend work occasionally

Campus Security Authority Responsibilities

Not Applicable.

Position / Schedule Requirements

Evening work occasionally, Weekend work occasionally

Special Instructions

Quick Link

Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note : The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.