Case Manager - Texas and Arizona

A company is looking for a Case Manager located in Phoenix, AZ or Dallas / Fort Worth, TX.

Key Responsibilities

Act as the primary point of contact for client, provider, and customer inquiries and escalations

Support patients and providers with program enrollment, benefits verification, and referral to specialty pharmacies

Maintain accurate documentation and communication to support program goals while upholding patient privacy laws

Required Qualifications

High school diploma or equivalent

Minimum of 2 years' experience in customer service, call center, or insurance roles preferably within a healthcare or pharmacy setting

Ability to work assigned 8-hour shifts between program operating hours of 8am-8pm EST

Proven ability to manage a case load and prioritize tasks

Ability to proficiently use Microsoft programs