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Technical Account Manager in Baton Rouge

Technical Account Manager in Baton Rouge

Energy Jobline ZRBaton Rouge, LA, United States
1 day ago
Job type
  • Full-time
Job description

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Job DescriptionJob Description

Immense Networks is seeking a Technical Account Manager (TAM) for our growing team.

As a TAM, you’ll be the vital link between our clients’ business goals and the technical solutions that drive them forward.

You’ll develop deep knowledge of client environments, ensure accurate documentation, scope projects, guide solution design,

and help eliminate recurring issues. This is a proactive, consultative role where you’ll act as a trusted advisor—translating

between business needs and technical outcomes.

This role is offered as a hybrid position for candidates based in the Baton Rouge, LA area. It includes a mix of in-office duties, client-facing visits, and remote work flexibility. Along with a competitive salary and benefits package, the position offers bonus opportunities and a clear, structured career path leading to Senior Technical Account Manager .

Responsibilities :

  • Own and maintain client documentation, ensuring accuracy and consistency.
  • Scope and define solutions : gather requirements, validate assumptions, and produce Statements of Work.
  • Act as a technical partner to Client Success Managers (CSMs), providing business-relevant insights.
  • Identify and resolve recurring technical issues through root cause analysis and corrective actions.
  • Oversee implementations, ensuring risks are identified and mitigated early.
  • Conduct proactive health checks and recommend improvements to strengthen client environments.
  • Continuously improve processes, templates, and playbooks while contributing to team knowledge sharing.

What Success Looks Like :

  • Documentation coverage ≥ 95% with no critical gaps.
  • Scopes delivered with accuracy (≤ ±10% variance) and healthy project margins.
  • Meaningful reduction in recurring client incidents.
  • Strong client satisfaction (CSAT ≥ 4.6 / 5 or NPS ≥ 50).
  • Active contribution to client roadmaps and quarterly business reviews.

    • About You :

  • 2+ years of experience in IT support, systems administration, or technical consulting (specifically prior MSP and / or project scoping experience).
  • Strong documentation habits and attention to detail.
  • Interest in client-facing work and solution design.
  • Comfortable bridging business needs with technical solutions.
  • Eager to grow into a consultative, proactive partner for clients.
  • Certifications aren't required, but if you have them it's a plus.

    • Why Join Us?

    At Immense Networks, innovation thrives on taking risks and seizing opportunities. We manage technology complexity so our clients - and our team - can take bold steps forward. You'll join a company that is recognized for its proactive IT management, trusted by organizations across Louisiana and beyond.

    Here, your work directly contributes to unlocking growth potential for businesses - and to your own professional growth.

  • Competitive salary and benefits package.
  • Opportunities for professional growth and certifications.
  • A collaborative and innovative work environment.
  • Work on cutting-edge technology solutions for a variety of industries.

    • Company DescriptionFounded in 2005, Immense Networks is an IT consulting firm that utilizes technology, automation, and our rockstar team to help our clients achieve their technology-related goals. We are client-focused and always work in our clients' sincere best interests. Our vision is to be the premier technology partner for our small business clients.Company DescriptionFounded in 2005, Immense Networks is an IT consulting firm that utilizes technology, automation, and our rockstar team to help our clients achieve their technology-related goals. We are client-focused and always work in our clients' sincere best interests. Our vision is to be the premier technology partner for our small business clients.

    If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.

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    Account Manager • Baton Rouge, LA, United States