Taxpayer Account Processing Agent I (REVENUE TAX SPECIALIST I)

Job Requisition ID :   52547

Closing Date : 01 / 20 / 2026; 11 : 59pm

​Agency :   Department of Revenue

Class Title :  REVENUE TAX SPECIALIST I - 38571

Skill Option :   None

Bilingual Option :   None

Salary : $4,586-$6,228 / monthly

Job Type : Salaried

Category :  Full Time

County : Sangamon

Number of Vacancies : 2

Bargaining Unit Code :   RC062 Technical Employees, AFSCME

Merit Comp Code :

This position is a union position; therefore, provisions of the relevant collective bargaining agreement / labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring two Taxpayer Account Processing Agent Is (Revenue Tax Specialist Is) for our Electronic Commerce Division located in Springfield IL. This position is responsible for improving the efficiency and processing of electronically received returns, deposits, and payments for the Illinois Department of Revenue. If you have strong mathematical skills and the ability to follow instructions and can maintain satisfactory working relationships with coworkers and members of the public, then we want you!  Don’t let this opportunity pass you by. Apply now before time runs out!

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under general supervision within the Returns & Deposit Operations Bureau (RDOB), reviews, analyzes, evaluates and / or adjusts routine and involved original and amended tax returns, schedules and supporting documentation, small and large claim or refund requests, computer generated notices, correspondence, manual and automated account records, priority accounts, legislative referrals, disputed billings and other documents of increasing difficulty for compliance with tax laws, rules and regulations, mathematical, technical and procedural accuracy.
• Determines progressively difficult research methods necessary for resolution of discrepancies or deficiencies in order to adjust taxpayer accounts.
• Computes tax, penalty and interest due or payable.
• Initiates and responds to written and / or oral communication from taxpayers and their representative in order to facilitate account processing regarding account status, laws administered by the Illinois Department of Revenue (IDOR), additional documentation or forms needed to resolve discrepancies, balances owed, errors, and necessary corrective action for rejected Automated Clearing House payment or Federal wires.
• Serves as a member of special project or test teams assigned to perform specific development-level studies during the design, development, testing, and implementation of new procedures and / or automated systems.
• Receives on-the-job training in processing non-routine and highly technical amended tax returns, schedules, and supporting documentation; small and large claim or refund requests; computer generated notices; correspondence; manual and automated account records; priority accounts; legislative referrals; disputed billings; reasonable cause requests; and other documents of increasing difficulty for compliance with current tax laws, rules, and regulations and for mathematical, technical, and procedural accuracy.
• Reviews and researches progressively difficult reasonable cause requests based on procedural and statutory guidelines.
• Maintains a variety of production statistics and inventory records.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

Conditions of Employment

Agency Statement

The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.

IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud recipient of the 2025 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.

Work Hours : 8 : 30am-5 : 00pm, Monday-Friday

Headquarter Location : IL Department of Revenue

Account Processing Administration / Returns & Deposit Operations

101 W Jefferson St, Springfield, Illinois, 62702

Work County : Sangamon

Agency Contact :

REV.PostingQuestions@Illinois.gov

Illinois Department of Revenue - Human Resources

Willard Ice Building, 101 W Jefferson St, WIB Mail Code 5-110, Springfield, IL 62702

PHONE- 217-782-7064

Posting Group : Legal, Audit & Compliance

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the  Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the  Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources :

State employees : Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees : on Illinois.jobs2web.com  – click “Application Procedures” in the footer of every page of the website.

We recommend a copy of your resume be included with the application.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses :

Tracking #s 37666-37667