Customer Service Representative

Job Title

Client communication : Respond to customer calls and emails regarding account inquiries, payments, and title-related questions.

Problem resolution : Research and resolve customer issues and concerns efficiently.

Administrative support : Process payments, manage account logins, and handle document formatting and proofing.

Liaison and coordination : Work with other departments such as underwriting, loan officers, and sales to ensure accurate information and a smooth process.

Technical support (for software-focused roles) : Assist clients with software-related issues, including troubleshooting and providing updates.

Escrow support : Hold deposits and help with the distribution of escrow funds as part of the closing process.

Computer Skills : Proficient at Excel and reports.

Learn : How to search public records and assist Real Estate Agents.

Front Desk Support : Answer phones and greet customers.

Required skills and qualifications :

Strong communication and interpersonal skills.

Proficiency in problem-solving and attention to detail.

Knowledge of the mortgage and title insurance industry.

Ability to multitask in a fast-paced environment.

Experience with customer service or call center environments.

A High School Diploma or GED is often required, with some roles potentially preferring a two-year degree or related experience.

Pay Details : $20.00 to $23.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled Military connected talent encouraged to apply.