Manager

ENERAL PURPOSE OF THE JOB

This job requires the manager to direct the work of other

store employees in order to create and maintain a profitable store environment

that provides best-in-class service, hospitality, food and beverage to every

guest. The manager must also manage costs, initiate local store marketing and

recruiting efforts, and ensure that proper policies are followed, including

employment and incident documentation.

ESSENTIAL DUTIES AND

RESPONSIBILITIES

• The duties and responsibilities of a manager include, but are not limited to : Must follow proper Twin Peaks Girl Audition Guidelines.
• Uphold standards of cleanliness per Health Code and periodic Quality Assurance Checks.
• Ensure that alcohol is always served responsibly and in accordance with the law.
• Drive sales by working with all team members to execute excellent operations, local store marketing, and recruiting efforts.
• Hold kitchen staff accountable to standards, safety, and sanitation guidelines.
• Responsibly handle cash, including but not limited to assigning drawers, computing employee checkouts, and bank deposits.
• Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy.
• Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance.
• Effectively coach and counsel.
• Effectively teach, motivate, and coach all team members including the kitchen crew and Twin Peaks Girls.
• Proactively recruit and cast Twin Peaks Girls that meet or exceed the requirements in the Audition Guidelines.
• Ensure that Steps of Service are followed at all times and motivate staff to provide P.E.A.K.S. service to every table.
• Hold team members accountable to standards and be willing to correct standards that are not met in any area including Image & Costume Guidelines.
• Maintain organized and updated training schedules, programs and materials for new employees.
• Effectively execute training and development programs including personal development.
• Consistently manage the execution of Performance Based Scheduling.
• Practice sound inventory control.
• Dress and act professionally each day to set a good example for all employees.

EDUCATION and / or

EXPERIENCE

Must have leadership experience in high-volume restaurants

and / or bars.

LANGUAGE SKILLS

Ability to effectively communicate in the English language.

Spanish communication skills are extremely helpful.

REASONING ABILITY

Ability to apply common sense and understanding to carry

out simple one or two-step instructions. Ability to deal with standardized

situations with only occasional or no variables. Ability to mathematically

compute proper change and accurately settle checks.

CERTIFICATES,

LICENSES, REGISTRATIONS

Ability to apply common sense understanding to carry out

multi-step instructions. Ability to deal with quickly changing situations with

many variables. Ability to mathematically compute proper change, accurately

perform checkouts for employees, and compute correct bank deposits.

Must attend orientation and agree to policies and

procedures as outlined. Must attend and successfully complete the Twin Peaks

manager training program prior to working a shift without supervision. Must

successfully attend and complete any and all other required training in

compliance with local and state regulations, such as food and / or alcohol

service certifications.

PHYSICAL DEMANDS

The physical demands described here are the representative

of those that must be met by an employee to successfully perform the essential

functions of this role. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

While performing the duties of this role, the Twin Peaks

manager is regularly required to stand for up to 10 hours; walk; use hands and

fingers to handle, feel, or carry objects, product, or controls; and talk or

hear. The manager is frequently required to reach with hands and arms. The

manager is occasionally required to sit. The manager must occasionally lift

and / or move up to 40 pounds. Specific vision abilities required by this role

include close vision, peripheral vision, depth perception, and the ability to

adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are

representative of those an employee encounters while performing the essential

functions of this role. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

While performing the duties of this role, the Twin Peaks manager is regularly exposed to fumes or airborne particles from the kitchen. The Twin Peaks manager is also occasionally exposed to wet and / or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning. The noise level at Twin Peaks is usually loud. Many Twin Peaks restaurants have smoking sections for their guests, and managers may be exposed to cigarette or cigar smoke in this area.

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