Senior Program Manager - Community

Senior Community Program Manager

We're looking for a Senior Community Program Manager to lead strategic initiatives that strengthen how our global customer and internal communities connect, learn, and grow together. In this role, you'll oversee the planning and delivery of programs that empower customers to self-serve, share expertise, and engage meaningfully across digital and in-person spaces. You'll partner closely with Product, Customer Success, Marketing, and Data teams to align community strategy with business goals, deliver measurable outcomes, and foster a culture of collaboration and customer advocacy. This role requires a balance of strategic vision, operational discipline, and strong relationship-building skills. Location is flexible.

Responsibilities

Program Strategy & Leadership

• Design, launch, and manage large-scale community programs that drive customer engagement, product adoption, and retention
• Translate strategic objectives into actionable roadmaps and measurable outcomes
• Oversee the lifecycle of programsfrom concept through delivery and iterationensuring they meet scope, budget, and impact targets
• Partner with analytics teams to define KPIs and success metrics that demonstrate community and business value
• Drive a culture of experimentation and continuous improvement across community initiatives

Stakeholder Collaboration

Operational Excellence

Community Engagement & Enablement

Leadership & Mentorship

Minimum Qualifications

Proven success designing and delivering scalable programs that drive measurable engagement, adoption and business value

Exceptional communication skillsable to translate technical detail into compelling, business-aligned narratives

Strong stakeholder management and influencing skills across all levels of an organization

Proficiency in program management and collaboration tools (e.g., Asana, Airtable, Quip, or similar)

Deep understanding of digital communities, online engagement strategies, and customer experience design

Strong analytical mindset with the ability to interpret data and translate insights into action

Ability to travel occasionally for team meetings, events

BA / BS degree or equivalent experience

5+ years in program or community management within a large, cross-functional, or global organization

The Ideal Candidate

Are passionate about connecting people, ideas, and innovation

Thrive in fast-moving, ambiguous environments where collaboration drives results

Love transforming insights into scalable, human-centered solutions

Have a growth mindset and a "fail fast, learn faster" approach

Care deeply about customer success and community impact

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https : / / benefits.autodesk.com / .

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $114,700 and $185,570. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law. We take pride in cultivating a culture of belonging where everyone can thrive.