Customer Support Assistant

Job Description

We are seeking a highly organized and service-oriented Customer Support Assistant to join our team in Houston, TX. The ideal candidate will provide exceptional support to clients, manage inquiries with professionalism, and ensure a seamless customer experience. This role requires strong communication skills, a proactive mindset, and the ability to remain composed and efficient in a fast-paced environment.

Responsibilities

Provide professional and timely assistance to clients via phone, email, and other communication channels.

Manage and track customer inquiries, ensuring accurate documentation and follow-through.

Collaborate with internal departments to resolve issues and deliver high-quality support.

Maintain updated knowledge of company services, processes, and client needs.

Assist with scheduling, account updates, service coordination, and follow-ups.

Identify opportunities to enhance the customer experience and improve service workflows.

Qualifications

Strong written and verbal communication skills.

Excellent organizational abilities and attention to detail.

Ability to multitask and prioritize effectively in a dynamic setting.

Customer-focused mindset with a professional and courteous approach.

Problem-solving skills and the ability to work both independently and collaboratively.

Proficiency with basic computer systems, office tools, and customer management platforms.

Additional Information

Competitive salary : $50,000 – $55,000 annually.

Opportunities for career growth and internal advancement.

Professional development and training programs.

Supportive and collaborative work environment.

Stable full-time position with long-term career potential.