Estimator

The Estimator's primary responsibility is to provide an exceptional customer experience by creating accurate estimates for vehicle repairs and coordinating communication between customers, repair teams, and insurance companies throughout the repair process. The Estimator plays a key role in ensuring customer satisfaction by documenting vehicle damage, assessing repair needs, and aligning with the repair facility's key performance indicators (KPIs). This position requires strong attention to detail, exceptional communication skills, and the ability to manage multiple tasks effectively.

Key Job Responsibilities :

• Ensure every customer interaction is documented, updated efficiently, and accurately with pertinent details related to their repair.
• Provide customers with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service.
• Communicate all customer requests and needs to appropriate team members to ensure proper execution of the repair process.
• Comply with insurance company requirements and maintain accurate documentation for each repair claim.
• Ensure compliance with all Standard Operating Procedures (SOPs), including customer drop-offs, repair planning, communication, and delivery.
• Greet customers with positive energy and professionalism, both in-person and on the phone.
• Understand and adhere to all required insurance programs, procedures, and protocols.
• Participate in daily production walks with the management team to track the repair progress and identify any issues.
• Support other team members as needed to ensure a smooth workflow.
• Attend monthly Health & Safety and staff meetings (if required) and participate in training sessions as recommended by the General Manager.
• Maintain store KPIs by maximizing performance in your role.
• Uphold the company's core values of honesty, integrity, and respect in all customer and team interactions.

Required Skills, Abilities, and Physical Requirements :

Education and Experience Required :

Additional Information : This job description is not intended to be an exhaustive list of all duties, responsibilities, or skills required for the Estimator role. Duties and responsibilities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Posted by ApplicantPro