RN Patient Services Manager III - Operating Room

Job Description

Description

UNC Health is hiring for a Patient Services Manager III in the Main Operating Room located at our new North Carolina Surgical Hospital! We are seeking a candidate with a strong leadership background and experience across multiple service lines in the operating room. Enjoy the unique opportunity to lead and motivate our dedicated team during evenings, nights, and weekends. Experience the advantage of a flexible schedule that adapts to your individual needs, empowering you to champion excellence and innovation in patient care while cultivating a culture of team engagement.

UNC Chapel Hill Main Campus is a level one trauma academic facility and includes 26 operating rooms. It is a very fast-paced environment offering multiple service lines. We are proud to be on the cutting edge of technology for many surgical procedures. Our specialty procedures include cochlear implants, organ transplants, bariatric procedures, open-heart surgeries, ECMO, endovascular surgeries, flap reconstructive surgeries, stereotactic and image guided neuro surgeries, da Vinci® robotic surgeries, and Hyperthermia Intraperitoneal Chemotherapy (HIPEC). In PreOp / PACU we prepare adult patients for surgery and / or recover post procedure for multiple procedural areas to include Cystoscopy, VIR, Radiation Oncology, EP / Cath lab and MRI (these patients may receive general anesthesia).

UNC Health's new North Carolina Surgical Hospital boasts state-of-the-art operating rooms and patient-centric healing environments. This space connects to our existing five-building UNC Medical Center campus and feature the following :

• Seven stories with 375,000 square feet
• 26 ORS, including hybrid rooms accommodating imaging technology
• 59 pre- and post-operative rooms
• 80 ICU beds and 15 surgical observation beds

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary :

This position supervising large clinical units. Duties include ensuring that appropriate care and services are available to patients and families, ensures adequate and appropriate clinic staffing on each shift, supervision of nursing staff, medical support staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues. Provides and facilitates an environment conducive to staff continuing education needs, ongoing unit-based educational needs and orientation of staff members.

Responsibilities :

1. Patient Care- Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient / client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals / paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.

2. Human Resource Management- Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.

3. Budget Management- Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.

4. Accreditation Issues- Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies. Integrate current scientific evidence with standards of practice.

5. Quality Improvement- Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.

6. Education- Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.

7. Customer Satisfaction- Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at risk populations.

Other Information

Other information :

Education Requirements :

Licensure / Certification Requirements :

Professional Experience Requirements :

Knowledge / Skills / and Abilities Requirements :

Job Details

Legal Employer : STATE

Entity : UNC Medical Center

Organization Unit : Operating Room

Work Type : Full Time

Standard Hours Per Week : 40.00

Pay offers are determined by experience and internal equity

Work Assignment Type : Onsite

Work Schedule : Rotating

Location of Job : US : NC : Chapel Hill

Exempt From Overtime : Exempt : Yes

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and / or to apply for a career opportunity.